ServiceNow Administrator

Job ID: 2312052-2945

Location: REMOTE WORK, TN, US

Date Posted: 2023-08-30

Category: Information Technology

Subcategory: Sys Administrator

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: No

Description

SAIC is currently seeking a motivated, career and customer oriented ServiceNow Administrator to join our team to begin an exciting and challenging new chapter!

Job Responsibilities:

• Create and maintain an agile, streamlined, scalable, and optimized USMT – ServiceNow system components, and perform integration and support, and operational services with high availability and service delivery goals.
• Subject matter expertise in ServiceNow system applications and custom applications.
• Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign-on (SSO) capability, and Active Directory Profile synchronization.
• Create, maintain, and enhance team Dashboards and reporting, including scheduled reports.
• Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems.
• Create, maintain, and enhance future connections between ServiceNow and other systems.
• Maintain Forms, Reports, Views, Workflows, Groups, and Roles.
• Monitor health, usage, and overall compliance of ServiceNow and its applications.
• Coordinate application and platform upgrades.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
• Expertise in JavaScript, HTML, CSS, AngularJS, JSON, and other scripting languages (preferred)
• Configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
• Configure User Accounts, Groups, and Roles. Create custom Roles where necessary.
• Evaluate and configure systems for better performance

Qualifications

Required:

• BS and 2 years experience
• US Citizenship to be able to obtain and maintain a DOI public trust
• 1 year of ServiceNow development experience

Desired

• ServiceNow Admin Certification
• Expertise in JavaScript, HTML, CSS, AngularJS, JSON, and other scripting languages

Target salary range: $135,001 - $145,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.