ServiceNow Knowledge Manager

Job ID: 2310682-2917

Location: REMOTE WORK, IN, US

Date Posted: 2023-08-03

Category: Information Technology

Subcategory: Knowl/Collab Engr

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: Interim Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: Yes

Description

SAIC is seeking a, Fully Remote, ServiceNow Knowledge Manager to support the US Army Corps of Engineers (USACE) Revolutionary IT Services (RITS) program to create, review, and maintain technical documentation for Knowledge Management within ServiceNow to be used by technical and non-technical users.

NOTE: This position is fully remote / work from home.

JOB DESCRIPTION:

• Provide Functional ownership to the ServiceNow Knowledge Management function including knowledge base management, article reviews/audits, creation and maintenance of new and existing article and all processes related to ServiceNow Knowledge Management
• Collect, create, organize, and manage knowledge and services for the benefit of the organization, its clients, and its business partners
• Facilitate the integration of KM tools as needed
• Ensure content within the CIO/G-6 maintained ServiceNow knowledge bases remain current and relevant by identifying content POC/groups and performing regular content audits

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelors and two (2) or more years of related experience; additional four (4) years of experience accepted in lieu of degree
• Experience managing ServiceNow Knowledge Management content and modules
• Strong technical writing skills
• Sound foundation in technology to ensure fluency with all Knowledge Management users
• Ability to develop and maintain record keeping systems and procedures
• Ability to keep current on technological developments/trends
• Ability to perform gap analysis and generate plans to improve upon deficiencies in knowledge

REQUIRED CLEARANCE:

• Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain
• Must be a current US Citizen

Target salary range: $50,001 - $75,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.