What are the responsibilities and job description for the Switchboard Operator position at SAIC?
Job ID: 2409277-2945
Location: REMOTE WORK, TN, US
Date Posted: 2024-07-11
Category: Customer Support
Subcategory: Call Center Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Description
SAIC is looking for outstanding Switch Board candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switch Board agent is the first line of contact with the DOT customer base.
Switchboard Operator Duties and Responsibilities
- Answer Incoming Calls
- Switchboard operators answer incoming calls and redirect calls to the appropriate personnel or department within DOT in a timely manner, using DOT Directory and Outlook Directory.
- Answer/Respond to internal & external DOT large volume telephone calls
- Research internet explorer to assist customer with information.
- Clerical Tasks
- Summit Monthly Reports in a timely manner.
- Create weekly spreadsheet to record weekly call numbers.
- Create weekly spreadsheet for operator’s daily numbers.
- Record operators number daily in spreadsheet.
- Research, collect, and verify directory information for customers and DOT personnel
- Maintain DOT Directory (Ensuring numbers are good)
- Ensuring appropriate staffing
- Train new staff.
- Schedule conference request in different locations and time zones. (One Time Conference, Recurring
- Conference and On-Demand
- Create new accounts in the RSB
- Update RSB for all out-processing DOT personnel.
Qualifications
Required Experience:
- Must have 1 year of experience providing customer service support in a business organization.
- Must possess a High School Diploma.
- Degree may be substituted with 2 additional years of related experience.
- Must be able to obtain an interim Public Trust prior to starting, citizenship required.
- Excellent phone skills
- Top-notch communication and listening skills
- Basic computer proficiency
- Experience in a customer service role (preferred)
Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Salary : $40,000
