What are the responsibilities and job description for the Tier 3 Desktop Support position at SAIC?
Job ID: 2305653
Location: HUNTINGTON, WV, US
Date Posted: 2023-04-21
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 50 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a Tier 3 Desktop Support in Huntington, WV on the US Army Corps of Engineers (USACE) Revolutionary Information Technology Services (RITS) program to provide technical support to the Army Corps of Engineers end-users for PC, server, mainframe applications and hardware and serves as an escalation point for all Tier 2 activities.
NOTE: This position can support between $60k - $70k (depending upon experience and skill level)
JOB DESCRIPTION:
- Work on solutions that the first and second-tier support staff is unable to resolve.
- Interact with vendors, network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulate or recreate user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.
- Technical, operational, and training support to users and technical teams, for PC desktop hardware, and software packages
- Configure operating system, load shrink-wrap programs and other application software programs
- Troubleshoot PC’s, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, and resolves operation system and software problems
- Coordinate between users and components of a local area network, and participates in the evaluation of system configuration and software.
- Ensure all resolutions follow DISA STIGs and other regulations, documented, and current. The candidate serves as a POC for Level 3 support and escalations
Qualifications
REQUIRED EDUCATION AND EXPERIENCE
- Associates and six (6) years of relevant experience; two (2) additional years of experience accepted in lieu of degree
- Experience troubleshooting issues with MS Office 365 and Azure services
- Experience working with vendors to remedy root causes.
- Knowledge and/or experience working within USACE environment
- Experience in implementing and evaluating DISA Security Technical Implementation Guidelines (STIG) within the Windows Operating System technology area (ie. Windows 10, Adobe Acrobat, Microsoft 365, etc)
- Experience using ServiceNow or a similar ticketing system.
- Demonstrated experience writing process documentation.
REQUIRED CERTIFICATIONS:
- Must have an active DoD 8570 IAT Level II or higher certification (examples: Security CE, CySA , SSCP, CCNA-Security certifications).
REQUIRED CLEARNACE:
- Interim Secret Clearance required prior to start; SAIC will help to obtain
- Must be a current US Citizen
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Salary : $60 - $70
