What are the responsibilities and job description for the VOIP Engineer ? Senior position at SAIC?
Job Description
Job ID: 2311271
Location: WASHINGTON, DC, US
Date Posted: 2023-08-14
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Description
VOIP Senior
Experience: Must have a minimum of 6 years of related experience managing Voice networks, possessing advanced skills and knowledge in VOIP. Must have experience managing and integrating Voice services with WebEx and other VTC technologies.
Duties: Analyzes and develops VOIP networks, designing and planning installation and maintenance of VOIP systems from project inception to conclusion. Manages Jabber and WebEx, and ensures proper integration and communication of those systems with the VOIP network. Knowledge of Cisco call manager and Cisco Unity VM
Top Qualifications, Skills, Experience or Certifications:
Job Role Specific Requirements:
Core responsibilities and duties; highlight day-to-day activities:
Qualifications
Preferred skills and qualifications:
the ability to obtain a public trust
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location: WASHINGTON, DC, US
Date Posted: 2023-08-14
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Description
VOIP Senior
Experience: Must have a minimum of 6 years of related experience managing Voice networks, possessing advanced skills and knowledge in VOIP. Must have experience managing and integrating Voice services with WebEx and other VTC technologies.
Duties: Analyzes and develops VOIP networks, designing and planning installation and maintenance of VOIP systems from project inception to conclusion. Manages Jabber and WebEx, and ensures proper integration and communication of those systems with the VOIP network. Knowledge of Cisco call manager and Cisco Unity VM
- Program and trouble shoot VOIP phone issues
- Administer licensing and users on call Manager
- Help manage physical connections coming in from ISP for demarc/fiber/POTS/Fax lines
- Perform network cable pulls and install network drops
- Work with the network team in resolving network, wireless and VoIP issues
- Resolve trouble tickets with Help-Desk team with end to end resolution
- Maintain and support tributary equipment belonging to USMMA
- Basic physical layer troubleshooting for Network Switches and fiber connections
- Support Wireless access points and WAP installations
Top Qualifications, Skills, Experience or Certifications:
- Strong understanding of VoIP protocols (SIP, RTP) and VTC technologies.
- Proficiency in configuring and troubleshooting VoIP and VTC hardware and software components.
- Knowledge of network concepts, including TCP/IP, VLANs, QoS, and routing.
- Security practices and tools for securing VoIP and VTC systems.
- Excellent problem-solving skills and the ability to diagnose complex technical issues.
- Effective communication skills, both written and verbal.
- Collaboration and teamwork.
- Experience in planning, deploying, and managing VoIP and VTC systems in enterprise environments.
- Troubleshooting issues related to call quality, connectivity, and overall system health.
- Integrating VoIP and VTC systems with other networking and communication technologies.
- Implementing security measures to protect VoIP and VTC systems from unauthorized access and cyber threats.
- Cisco CCNA Collaboration or equivalent.
- CompTIA Network or relevant networking certifications.
- Relevant vendor-specific VoIP or VTC certifications.
Job Role Specific Requirements:
Core responsibilities and duties; highlight day-to-day activities:
- Design, implement, and maintain VoIP and VTC systems to ensure seamless communication across the organization.
- Collaborate with cross-functional teams to gather requirements, assess needs, and develop solutions that align with business objectives.
- Configure and troubleshoot VoIP and VTC hardware and software components, ensuring optimal performance and call quality.
- Monitor system health and performance, proactively identifying and resolving issues to minimize downtime and disruption.
- Integrate VoIP and VTC systems with existing network infrastructure and communication tools.
- Implement security measures to safeguard VoIP and VTC systems against unauthorized access and cyber threats.
- Provide technical support and training to end-users, addressing inquiries and resolving technical issues promptly.
- Stay up to date with industry trends and advancements in VoIP and VTC technologies, recommending improvements as needed.
- Maintain accurate documentation of system configurations, processes, and troubleshooting steps.
- Create and maintain knowledgebase articles for use in troubleshooting and resolving common issues.
- Participate in on-call rotation for after-hours support and system maintenance.
Qualifications
Preferred skills and qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Proven experience in designing and deploying VoIP and VTC solutions in enterprise environments.
- Strong understanding of VoIP protocols (SIP, RTP) and VTC technologies.
- Knowledge of networking concepts including TCP/IP, VLANs, QoS, and routing.
- Hands-on experience with VoIP and VTC equipment from vendors such as Cisco, Poly, or similar.
- Familiarity with security practices and tools for protecting VoIP and VTC systems.
- Excellent problem-solving skills and ability to diagnose complex technical issues.
- Effective communication skills, both written and verbal.
- Collaboration and teamwork abilities to work effectively in a cross-functional environment.
- Relevant industry certifications such as Cisco CCNA Collaboration, CompTIA Network , or vendor-specific VoIP/VTC certifications.
the ability to obtain a public trust
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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