What are the responsibilities and job description for the Technical Account Manager position at salesforce.com, inc.?
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Customer SuccessJob Details
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Salesforce, Inc. seeks Technical Account Manager in Indianapolis, IN:
Job Duties: Manage highly visible, global, and strategic, specific enterprise accounts and ensure highest levels of customer satisfaction with Premier Priority Support. Attend, prepare, and deliver quarterly business reviews with strategic customer stakeholders for assigned accounts complete with KPIs and 90-day plans. Oversee and manage the resolution of critical technical issues, ensuring prompt and complete resolution to technical challenges and business issues. Understand and document how the customer uses Salesforce technology and to ensure the larger Premier Priority Support Technical team understands has the appropriate level of customer knowledge to increase understanding and familiarity while resolving cases. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features. Participate in Premier Priority Support project work, including but not limited to: envisioning and sourcing new monitoring and/or reporting tools, creating, or improving existing processes/procedures, as well as developing/providing additional "white glove" support practices associated with incident prediction and prevention capabilities. Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. HQ address additionally encompasses the following Salesforce locations in Indianapolis: 433 North Capitol Avenue, 36 South Pennsylvania Street, 1 East Ohio Street, 111 Monument Circle. The permanent position may be offered at any of these locations in Indianapolis. Telecommuting is an option. Some travel to Salesforce offices may be required.
Minimum Requirements: Master's degree (or its foreign degree equivalent) in Computer Science, Information Technology or a related quantitative discipline, and two (2) years of experience in the field of IT account management/program analysis or two (2) years of experience in the job offered.
A related technical degree required (Computer Science, Information Technology).
Special Skill Requirements: (1) Tableau; (2) REST; (3) MySQL; (4) Agile and Waterfall Methodologies; (5) Automation Studio; (6) Mobile Connect; and (7) CRM Technologies and Marketing Cloud. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.
Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 20-7974. Salesforce is an Equal Opportunity & Affirmative Action Employer.
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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
