What are the responsibilities and job description for the Marketplace Account Manager position at SalonCentric?
POSITION: Marketplace Account Manager – eCommerce
DEPARTMENT: eCommerce
REPORTS TO: AVP, Marketplace
LOCATION: St. Petersburg, Florida (SalonCentric National Operations Center)
SUMMARY:
The Marketplace Account Manager for eCommerce directly influences revenue by developing sellers and executing promotional strategies. With a full understanding of all product & service category offerings, will make data driven decisions to advise sellers on growth opportunities. Cross functional collaboration is critical to this role in ensuring all omni-channel themes and events are coordinated and executed with key stakeholders. The ideal candidate is detail oriented, comfortable working in a dynamic & fast-paced environment and has an Omni-channel mindset.
POSITION RESPONSIBILITIES:
- Implement and utilize analytics to track sales trends and identify opportunities for growth
- Collaborate with Marketplace Managers on strategy for seller support to meet sales growth targets
- Become immersed and educated in all product and service categories
- Assess seller’s performance and develop strategic recommendations to improve turnover and unleash the seller’s potential
- Collaborate with marketing team to ensure marketplace sellers are supported with all promotional activity and digital marketing campaigns
- Support sellers uploading their promotions on the platform and proofing to ensure they appear as intended for customer experience
- Pioneer and create new opportunities with sellers, identifying white space and marketing opportunities to generate sales
POSITION REQUIREMENTS:
- Bachelor’s degree or equivalent work experience in Digital Marketing, Merchandising or related fields
- Ideal candidate mindset: Passionate, confident & outspoken
- Ideal candidate behaviors: Detail oriented, effective time management, clear communication & presentation skills
- Strategic thinker that can navigate multiple tasks while always putting the customer experience first
- Excellent written and verbal negotiation skills – must be able to effectively hold external stakeholders accountable to deadlines while maintaining positive relationships
- Proficient in Excel and PowerPoint
- Experience with eCommerce Marketplace and Online B2B Retailers such as Amazon, Walmart, Macy’s JCPenney, Target, etc.
- Proven track record of achieving insight through analytic or quantitative methods
- Experience working with Marketplace platforms such as Mirakl, CommerceHub, Sharetribe, etc. is a plus
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