What are the responsibilities and job description for the Service Writer position at Sam Leman Autogroup?
The Leman Automotive Group is one of the largest volume automotive groups in Central Illinois. We have been family owned since 1963 with 9 dealerships across Central Illinois. We are a premier family owned automotive group. We employ almost 600 talented individuals and just celebrated 60 years in business!
Lemans Chevy City located in Bloomington Illinois is looking for a service advisor to join their team. Pay will be determined based of knowledge and experince.
Responsibilities:
Greet all customers promptly and provide timely professional service.
- Use state of the art technology to ensure customer satisfaction and loyalty.
- Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns.
- Provide repair estimates as needed and help prioritize with customers.
- Coordinate activities to ensure repair work is fixed and completed on time.
- Obtain the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
- Inspect every finished repair order for proper completion, pricing accuracy, and legibility.
- Identify repeat customers and treat them accordingly.
- Contact customers to remind them of service appointments and/or when scheduled maintenance is due.
Document repair order changes.
This work will require you to be standing on your feet for long periods of time, walking, and working indoors and outdoors. You will be reaching and bending while getting in and out of all types of vehicles. Ability to multitask and pay attention to detail is needed while entering data on keyboards and tablets.. The use of common business machines including copiers, cash registers, telephones, credit card machines, computers and tablets is also a day to day requirement.
What we offer
- We offer a very competitive starting wage
- Full training in your hired position with a season mentor
- Availability for growth over 9 dealerships
- Benefits - Medical Dental and Vision Short/Long term disability
- 401K
- FREE Life insurance
- Paid time off
Multiple discounts with outside businesses
This isn’t just a job – it’s a career. We take pride in promoting from within and building a strong foundation for future growth.
We strive to create a dynamic work environment, where people enjoy coming to work and building their careers. We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen.
We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $39,900 - $50,500