Greeter - Columbus

 Job Title:  Greeter                                     

Reports to: Site Manager          

Department: Field Operations

Pay Rate: $25.00 Hourly Rate (Bonus Potential)

Who we are:

Since the beginning of the pandemic, we have been working towards bringing our community to a “normal” life. We knew that fast and affordable testing was key to get companies back to work and to keep individuals safe. Sameday Testing’s ethos is to grow faster than the virus. The innovative startup comprises a team of doctors, scientists and engineers that united to stop the COVID-19 pandemic. Since its founding only a few months ago, Sameday Testing has become one of the leading COVID-19 testing providers and tests thousands of people every day at a rapidly growing number of locations across the country.

Join us in building a rapidly growing infrastructure of Covid testing centers nation-wide. We pride ourselves on creating an excellent customer service experience for all individuals every step of the way during a chaotic time in history.

Objective
Bringing reliable COVID testing solutions to all of the US. Hiring a nation-wide team that can execute on our large mission to bring fast and reliable COVID testing solutions to all of the U.S. If we nail this, we can be a key player in bringing our community and our economy back to a new normal.
Imagine businesses being able to share their inventions at conferences and communities being able to reengage in public festivities. All of this is possible if we scale our testing operation fast and efficiently.

Job Summary:

We are looking for a reliable, friendly, detail oriented and incredibly efficient person to help run our COVID testing center. We run a tight ship that grows exponentially, daily.

Greeters are reliable, friendly, and detail-oriented professionals who interact with clients who visit our Covid testing center with compassion and respect. They address concerns of clients, talk to them in any available downtime, ensure safety and encourage repeat clientele.

Duties/Responsibilities:

• Greet all individuals with empathy, compassion, and respect
• Maintain professional code of conduct and a positive attitude at all times on site
• Hand out merchandise/ goodie bags to clients
• Diverge in conversations that lead to increased marketing efforts
• Handle a high volume of patients at a given time
• Able to diffuse situations in a timely manner
• Demonstrate the ability to interact efficiently with patients and team members
• Maintain strict confidentiality of confidential personal information of our patients in compliance with HIPPA
• Ensure all communication is relayed to the correct channels as needed
• Deal with any troubleshooting issues the Client Managers may have
• Perform any other duties as required

Required Skills/Abilities:

• Excellent listening/communication skills, outgoing, and positive personality
• Punctual nature and ability to handle schedule flexibility and dynamic work environment
• Experience in Sales and Customer Service, required
• Professional appearance and presentation at all times (you are the face, the enthusiasm, the energy that will help fluctuate each site)
• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges

Qualifications:

• High school diploma or equivalent.
• 2+ years related experience

Physical Requirements:

Must be able to lift up to 15 pounds at times.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO statement

Sameday Testing is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.