Manager, Implementation

POSTED ON 7/12/2021 CLOSED ON 8/10/2021
Samsara Hired Organization Address Atlanta, GA Full Time

Job Posting for Manager, Implementation at Samsara

About the role:

Samsara’s Enterprise Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. 

As the manager of the Enterprise CSM team, you will improve our Customer Success motion, provide focused coaching for each team member, and be an inspiring leader who establishes an energizing team culture for the team. This position is based in ATL.

In this role, you will: 

  • Hire, onboard, coach and develop strong talent
  • Manage individual performance
  • Identify and implement process-improvement opportunities
  • Lead from the front with a willingness to get hands dirty

Minimum requirements for this role:

  • 2 years of experience managing a team 
  • 6 years of experience in a senior Customer Success, account management, implementation or strategic consulting role. Enterprise SaaS experience preferred
  • Ability to support the teams’ efforts through tactical and strategic advice during implementations, and serving as executive sponsor with key relationships
  • Experience supporting or working with technical products
  • Solutions-oriented with strong problem solving skills
  • Work cross-functionally across the organization to shape Samsara’s solutions to meet client needs
  • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment 
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Strong bias for action, the ability to think big, with insistence on high standards

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