What are the responsibilities and job description for the Host position at San Jose Country Club?
Our Vision: To create an experience for our membership and their guest that shares a respect for the highest quality lifestyle standards and to promote an atmosphere of relaxation with all the conveniences, exclusivity, and amenities without compromises.
Our Mission: We are a private gathering place for our families and guests who cherish and share high quality lifestyle standards. We are a Country Club inspired by our rich tradition and are committed to delivering impeccable personalized service to our membership.
Core Values:
Honesty
Hospitality
Fun
Enthusiasm
Quality
We are a busy restaurant and have an open role for hostess. You will greet members as they enter and show them to their table or waiting area. You will also engage with guests via phone to make reservations. To do well in this role you should be comfortable standing for long periods and managing a busy shift.
Hostess Responsibilities:
Our Mission: We are a private gathering place for our families and guests who cherish and share high quality lifestyle standards. We are a Country Club inspired by our rich tradition and are committed to delivering impeccable personalized service to our membership.
Core Values:
Honesty
Hospitality
Fun
Enthusiasm
Quality
We are a busy restaurant and have an open role for hostess. You will greet members as they enter and show them to their table or waiting area. You will also engage with guests via phone to make reservations. To do well in this role you should be comfortable standing for long periods and managing a busy shift.
Hostess Responsibilities:
- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Accommodating and communicating any special request from members on reservations (anniversary, birthdays, ect.).
- Responding to complaints and notifying a manager.
- Answering phone calls, taking reservations and answering questions.
- A knowledge of the menu.
- Helping out with other positions in the restaurant as needed.
- Providing great customer service.
- High school diploma or equivalent preferred.
- Ability to provide top-notch customer service in a fast-paced environment.
- A positive attitude and ability to work well under pressure with all restaurant staff.
- Does high-quality work while unsupervised.
- Able to work in a standing position for long periods of time.
- Able to safely lift and easily maneuver trays of food when necessary.
- Willing to follow instructions and ask questions for clarification if needed.
- Able to operate a point-of-sale system.
- Able to work in a busy restaurant environment.
- Restaurant experience a plus.
- Must be able to work weekends (including Sunday), and holidays
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