Customer Service Representative - SJR Heart Center Mon - Fri 8:00 - 5:00

San Juan Regional Medical Center
Aztec, NM Full Time
POSTED ON 12/19/2019 CLOSED ON 3/31/2020

Job Posting for Customer Service Representative - SJR Heart Center Mon - Fri 8:00 - 5:00 at San Juan Regional Medical Center

Love what you do; Love where you live

Required Behaviors: (Is the ‘same’ for every position)

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values.

These values are our culture, our identity as an or action. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our

mission.

Required Qualifications: (MUST HAVE: MINIMUM knowledge, technical skill, proficiency, training, license, education, experience, etc)

High school diploma or GED

Preferred Qualifications: (MAY HAVE: ‘higher’ education, leadership qualities, ‘special skills, etc)

• Previous receptionist, clerical and/or secretarial experience preferred

Duties and Responsibilities: (SPECIFIC summary of the work that will be performed, including end results and key means by which the end

results are achieved. Give an idea of the general nature, purpose and levels of skill and responsibility found in the position)

Consistently exceeds customer service expectations

Strong data entry and computer skills

When assigned, achieves necessary skills to support obtaining referrals and authorizations, handling financial

transactions, managing the patient’s medical records and clinic and hospital billing and

coding

Understands and follows policy and procedure

Builds productive interpersonal relationships in every encounter

Demonstrates teamwork

Actively participates in the department

Each employee is responsible for implementing SJRMC’s Service Standards into their daily work.

Safety Courtesy Effectiveness Stewardship

Other duties as assigned

Physical Demands and Environmental Work Conditions: (DESCRIBE: physical demands, adverse/hazardous, or unpleasant

conditions, work environment. Include the level / intensity / frequency / duration of exposure to these demands.)

• Must be able to see with corrective eyewear and hear clearly with assistance.

• Must be able to sit and walk frequently or for long periods of time; must be able to stand, bend, squat, climb, kneel,

and twist routinely.

• Constant use of the computer and keyboard

• Must be able to lift greater than 50 pounds and push 0-300 pounds frequently.

• Special Demands:

o Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families

in an attempt to ensure a safe, respectful environment that will support the delivery of care.

o Effectively copes and strives for balance when caring for acutely ill patients and families.

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