Resort Golf Manager

1. Lead by example the “3 Steps of Service” and the “10/5 rule” to ensure they are as well practiced by direct reports and employees at all times.

• Facilitate a healthy workplace through daily appreciation and positive communication with employees with “dignity and respect” in mind at all times.
• Assist with Scheduling as needed.
• Maintain proper supply levels in Golf Shops to include Golf Balls, Gloves, Hats, Accessories, etc …
• Conduct Tournament Operations as required to include starting, operating and scoring the Event.
• Support staff in the MOD role (Manager on Duty) when scheduled without Golf Professional presence.
• Train, inspect, evaluate and provide feedback Golf Operations staff to ensure adherence to Golf Division Standards and ensuring maximum golfer experience on a regular and consistent basis.
• Other duties as assigned.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
• Must possess basic computational ability. Must possess basic computer skills. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. Ability to make decisions with only general policies and procedures available for guidance.

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift items weighing in excess of 50 lbs. occasionally.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, photocopiers, dolly and other office equipment as needed.