Branch Manager

Description

The Branch Manager is responsible for achieving Credit Union branch objectives by developing business opportunities, meeting sales goals, enforcing policies and procedures, ensuring quality service to members and managing staff. The primary duties of this position include but are not limited to:

• Supervise employees within the branch facility. This includes hiring, training, evaluating, adjusting wages, scheduling both work hours and work assignments, controlling quality and costs, and disciplining
• Prepare, implement and supervise the budget for the department that is consistent with the overall strategic plan and budget of the Credit Union
• Adhere to Credit Union policies and procedures to ensure compliance with federal regulatory guidelines including the Bank Secrecy Act and Regulation CC
• Responsible for branch BSA and Regulation CC training
• Support and motivate employees to sell products and/or services to meet members' needs and achieve Credit Union goals and objectives
• Develop other non-interest fee income business by publicizing the branch's service capabilities
• Conduct sales meetings, monitor sales results, apply marketing strategies and define business development initiatives
• Direct the branch collection efforts and controls
• Manage the maintenance, security and safety of the branch
• Monitor and report office activity, including number of transactions, volume, Teller and MSO errors, loan volume, branch sales, new accounts/loans, etc
• Research and resolve member product or service problems
• Maintain and protect the Credit Union's professional reputation.
• Maintain current and comprehensive knowledge of the Credit Union's policies and procedures and products and services
• Support and determine weekly cash requirements and orders as necessary
• Meet deadlines as assigned and directed

Qualifications

• Bachelor's degree in Business Administration or related field with a minimum of three years financial institution operations experience or 5-7 years credit union or financial industry experience, including loan underwriting with progressive responsibilities in management
• Knowledge of credit unions and operations required
• Requires excellent interpersonal communication skills to develop business, motivate employees and proactively deal with personnel issues
• Proficient understanding of National Credit Union Administration (NCUA) and credit union operations and lending regulations, policies and procedures
• Self-starter, highly motivated and polished professionally to develop and maintain Credit Union's standing and public image within the community
• Excellent oral and written communication skills
• High level of analytical skills to correlate data and review business processes and reach accurate assessments
• High level of organizational skills
• Ability to adjust priorities to meet deadlines
• High degree of success accepting responsibility and accountability for department and personnel achievements or failures
• Ability to strategically plan branch objectives with levels of senior management
• Able to identify and deal with positive and negative personnel issues
• Must be able to lift up to 10 lbs

*** Please submit employment application to www.sandia.org/careers ***