What are the responsibilities and job description for the Guest Service Agent position at Sandpiper Bay Resort?
Job Description
Job Description
Description :
Job Description / Summary :
To assist our guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times.
ESSENTIAL JOB FUNCTIONS :
- Providing information to guests about resort policies, services and amenities.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
- Selling rooms to walk-in customers.
- Entering / changing reservation information on the computer system.
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary corrections to guest accounts.
- Informing housekeeping department about room status / availability.
- Listening for and responding to guest complaints.
- Operating resort switchboard or PBX.
- Cleaning the front desk area.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
Additional Responsibilities :
Any other duties assigned by Supervisor
Technical Skills
Computer & Software skill - proficient in OPERA Cloud, ALICE Hospitality Operations System preferred
Requirements :
1 day ago
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