Night Auditor

Job Summary:

Checks front office accounting records for accuracy and, daily, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.

Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office agent. Verifies all account postings and balances made during the day by front desk cashier agents. Monitors the status of Discount, and other promotional programs.

Is able to function as a front desk agent especially in terms of check-in and check-out procedures. Run End of day process / Night audit process on the Property management software.

Key Responsibilities:

• Maintain complete knowledge at all times of:
• All hotel features/services, hours of operation.
• All room types, numbers, layout, decor, appointments and location.
• All room rates, special packages and promotions.
• Daily house count and expected arrivals/departures.
• Room availability status for any given day.
• Scheduled daily group activities.
• Post room charges and taxes to guest accounts
• Process guest charges from vouchers and credit cards,
• Post guests’ transactions not posted by the front desk agent.
• Transfer charges and deposits to master accounts.
• Verifies all account postings and balances.
• Monitors the status of discounts and promotional programs.
• Tracks room revenues, occupancy percentages and other front office statistics
• Prepares a summary of cash, checks, and credit card activities.
• Summarizes results of operations for management
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report, report discrepancies to manager.
• Prepare end of day procedures, run audit reports.
• Compile Flash report, Revenue and Spread Sheets.
• Perform computer maintenance procedures for Encore and Opera systems.
• Successfully complete the training/certification process for this position.
• Understand the principles of auditing, balancing, and closing out accounts.
• Understands and knows how to perform check-in and check-out procedures.

Critical Tasks

Safety and Security

Maintain awareness of undesirable persons on property premises.

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Policies and Procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Follow company and department policies and procedures.

Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors.

Guest Relations

Address guests' service needs in a professional, positive, and timely manner.

Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Thank guests with genuine appreciation and provide a fond farewell.

Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way)

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEAD, Service Essentials) to resolve issues, delight, and build trust.

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Assist other employees to ensure proper coverage and prompt guest service.

Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

Speak to guests and co-workers using clear, appropriate, and professional language.

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Provide assistance to coworkers, ensuring they understand their tasks.

Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Talk with and listen to other employees to effectively exchange information.

Preferred Qualifications

• Embody integrity, trustworthiness, reliability, and sound judgment, with proven ability to practice a high-level of discretion in handling people information.
• Ability to communicate (written & verbal) effectively and establish trusted working relationships with team members at all levels.
• Innate attention to detail, confidentiality, and passion to serve your ‘customers’ with accurate and knowledgeable information.
• Is tech-savvy and acclimates easily to new and various technology
• Must be eager to receive and share feedback.

Education and Experience

• High school diploma/Associate Degree in Finance
• At least 1 year of work experience

Technical Skills

• Computer & Software skill - proficient in OPERA Cloud, ALICE Hospitality Operations System preferred

Source: Hospitality Online

Salary : $40,000 - $45,000