Telephone Operator

Job Description

FAR Group headquartered in Stafford, VA., is a premier, Service-Disabled Veteran Owned Small Business that provides federal professional services, primarily engaged in providing advanced information technology, cyber security, management systems support, as well as business and infrastructure management services.

We are among the most innovative, respected, and ethical providers of technology solutions to the United States government. Our mission is to provide superior-quality, innovative, information technology solutions that help federal agencies best aid, serve, and protect the American people.

Job Title: Telephone Operator

Job Summary: FAR GROUP purpose is to provide telephone operator / switchboard services for the VA Palo Alto, Central California, and San Francisco Health Care Systems.

Location of work:

• 3801 Miranda Ave, Palo Alto, CA 94304

Working Hours:

Work shall he performed twenty-four (24) hours a day, seven (7) days a week, fifty-two (52) weeks a year, including all holidays. The shifts may include days, evenings, and nights.

Specific Tasks

The operators shall operate Cisco Finesse System phones, Digital paging system which is covered by the Stanford University Paging System, and land lines for code calls.

Telephone/S14itehboard Operators' Tasks.

• Answer and process all incoming calls.
• Answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall he answered in priority order.
• Incoming calls shall be routed appropriately throughout the facility.
• Receive collect calls, only if authorized and obtain and record time and charges.
• Responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires and disasters. They shall also be required to receive and transmit over two-way radios.
• Follow instruction if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office.
• Responsible for ensuring that no unauthorized long-distance calls are made and no unauthorized collect calls are accepted.
• Shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required.
• Assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary.
• Assist facility staff and patients, when necessary, in placing calls. Calls shall include, but are not limited to, commercial and Federal Telecommunication Systems (FTS) calls.
• Politely, efficiently and in a friendly manner explain to users why calls cannot be completed as requested, if and when a situation of this type arises.
• Reporting Telephone Equipment Malfunctions:
• Maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service.
• Upon request of callers, verify telephone equipment malfunctions and report them to Information Resources Management Service (IRMS)

Work includes coverage of the following equipment: Cisco Finesse System phones, land lines, fax machine and audio, radio, visual and pocket paging systems, and reporting and recording trouble calls and moves, adds and changes.

Note: Please submit your most up-to-date resume. Please be sure to highlight your relevant experience.

Why FAR GROUP?

You can take pride in working for a company dedicated to serving our government by providing the best, most cost-effective solutions for the US Government. Our work helps the US Government secure our nation, support the efforts of our military and intelligence communities, and provide lifesaving medical services to our soldiers, vets, and their families.

Job Type: Full-time

Ability to commute/relocate:

• Palo Alto, CA 94304: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $47,300 - $59,900