What are the responsibilities and job description for the Part Time P&C Insurance Specialist - Insurance 1+ Experience position at Sanviti Insurance?
We are a small, family owned, independent insurance agency seeking an experienced part-time customer service representative. This position will involve responding to customer inquiries and resolving complaints, processing premium payments, quoting and re-quote existing and new auto and home insurance business, claim report handling and basic office work. Hours will be either 10-3 or 11-4 daily
Basic duties will include but are not limited to:
- Analyze customer’s complaints and recommend solutions.
- Perform Annual policy reviews
- Speak with customers on the telephone and provide information on the company’s products and services.
- Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.
- Communicate changes or adjustment in policies to clients.
- Send email, mail, and other forms of correspondences to customers.
- Receive reports of claims.
- Assist clients in the filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
- Offer information about price quotes to prospective customers.
- Manage and protect the reputation of the company.
- Maintain strong clientele relationship with customers.
- Answer phones and assist with policy questions
Requirements – Knowledge, Skills, and Abilities
As an employee at Sanviti you will need to possess the following qualities, skills, abilities, and knowledge:
- Ability to multi-task.
- Understanding of Special Agent CRM software
- Strong interpersonal and phone skills are a must
- Ability to handle and pacify difficult customers.
- Effective communication skills – both verbal and written.
- Must always be friendly and willing to provide assistance to others.
- A good memory for data and details.
- Basic computer and typing skills.
- Strong attention to detail
- A good listener with sound judgment.
- He/she must be able to critically analyze all situations and solve problems efficiently.
Job Type: Part-time
Pay: From $20.00 per hour
Benefits:
- 401(k) matching
- Paid time off
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
Salary : $20 - $-1