We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
The SAP Concur Government Support team provides end user and administrative support to customers of the Concur Cloud for Public Sector data center. To meet security requirements for access to the data center, this team is comprised of U.S. Citizens on U.S. soil only. The operation will be 24/7/365 with assigned day, swing and night shifts with traditional and non-traditional work weeks. This job posting is specific to the night shift hours with a non-traditional work week; Thursday – Monday, 11:00pm – 8:00am ET (Eastern Time). The work week and hours are subject to change based on business needs and the timing of the organization’s move to a 24/7/365 operation.
The Customer Support Specialist will provide first-level end user resolution to customer inquiries escalated through all access channels. The support is often consultative and addresses basic to intermediate service-related matters. The Customer Support Specialist will perform a wide range of subject matter expertise in the area of SAP Concur cloud-based products and solutions, primarily Concur Travel and Expense and ConcurGov.
This position will be considered for remote hire and the candidate will be required to meet remote office conditions including (but not limited) to dedicated workspace and hardline internet connection.
Responsibilities:
Education, Experience & Training required:
Job Specific Knowledge and Specialized Skills:
EEO:
SAP Concur is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state, or local law. We are committed to hiring and valuing a global diverse work team.
SAP Concur is a dynamic, growing, and fast-paced organization. As such, successful employees can work in a fast-paced environment, managing multiple priorities often under tight deadlines. This typically requires working a 40 hour work week to accomplish performance objectives. With that, SAP Concur offers flexibility as to the specific working hours that may be required or available depending on your role.
SAP Concur is a SaaS (Software as a Service) company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem-solve to our core value of ‘Leadership through innovation in everything we do.’ Many positions within SAP Concur are customer facing so strong written, verbal, and interpersonal communications skills are required for a majority of opportunities with SAP Concur.
Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that SAP Concur is a publicly traded company and working towards building a great, enduring company.
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 349436 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - USA #LI-Hybrid
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