Infrastructure Technical Lead

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

About Litmos

Are you looking for an opportunity to contribute to a high energy, dynamic and fast paced organization? Are you interested in joining a team where you can contribute to building a fun, funky, culture and brand? Then you’re in the right place!

This position will be hired into SAP Litmos, which will become an independent company under Francisco Partners in December 2022.

SAP Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, SAP Litmos offers the world's easiest-to-use LMS (Learning Management System) - SAP Litmos Training–and a comprehensive course library–SAP Litmos Training Content. Thousands of companies trust the solutions to centralize and deliver transformative training to employees, customers, and partners. The solutions are used by more than 24 million people in 150 countries, across 35 languages. Find more information at www.litmos.com.

About the Role

As Infrastructure Lead, you will oversee daily operations and will collaborate with cross functional leaders within the Litmos organization to efficiently operate and optimize Litmos’ infrastructure, including:

What you’ll do:

• Develops and provides products and services to optimize/automate IT infrastructure services, improve work efficiency and provides the 2nd and 3rdrd level support.

• Revises and updates existing programs and provides required documentation. Is able to handle cross-infrastructure topics in order to perform all tasks related to infrastructure integration:

• Provide stable IT environment to the local business and acts as an IT entry point for all local topics

• Supports planning of IT- implementation

• Execution of technical feasibility studies / solution reviews

• Define / review technical blueprint for internal IT projects

• Customizing and development of enhancements

• Technical implementation of solutions

• Provide technical documentation

• Support for system optimization

• Ensures the business continuity of the IT services

• Effective CSS ticket handling and dispatch and SLA adherence

What you Bring:

• Master’s degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics or related field

• 7 – 10 years of professional experience in the required field

• Strong computing skills, oriented towards a particular product or group of products

• Understanding of client specific business processes

• General IT backend technology experience

• General IT knowledge on different technical areas (backend, frontend, printing, networking, etc.)

• Has acquired overall process knowledge

• Fluent English

• Excellent interpersonal, negotiation, and conflict resolution skills.

• Excellent time management skills with a proven ability to meet deadlines.

• Ability to act with integrity, professionalism, and confidentiality.

• Desire to work in a team-driven and collaborative setting

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 355769 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - USA #LI-Hybrid