What are the responsibilities and job description for the BA/QA Analyst position at Sarum LLC?
Job Description
Position: BA/QA Analyst
Location: Harrisburg, PA
Duration: 6 Months
OBJECTIVES OF ENGAGEMENT
The primary objective of this engagement is business analysis and level one and two support of systems and processes critical to providing WIC program services.
- Conduct daily systems monitoring and analysis to maximize effectiveness and troubleshoot problems.
- Confer with various technical teams and customer representatives to ensure solutions conform to customer and technical support specifications.
- Create and maintain technical process and system documentation as needed.
- Ensure deliverable compliance with all Commonwealth, HHSDC, and USDA FNS standards and procedures.
- Participate in various business and technical sessions and meetings.
- Maintain technical skills and knowledge required to support WIC systems.
- Complete weekly timesheet reporting in Vector VMS by COB Friday.
- Provide status reporting conforming to intervals and standards mandated by the Applications Developer Administrator.
This position is responsible for performing all roles/duties defined in the standard Help Desk Analyst (HDA3 A4 SC3) Job description.
In addition, specific work items for the contractor are:
- Provide ongoing level one and two support for PENN and other WIC systems, including system error monitoring and resolution.
- Create and execute unit tests for software development efforts associated with new and existing Pennsylvania WIC systems.
- Create and maintain system help documentation to support ongoing goals related to user self-service and system training initiatives.
- Support the WIC ADA in ongoing planning and support activities related to upcoming WIC system releases.
- Participate in business and system knowledge transfer sessions related to EBT and the PENN system.
- Create documentation that will become part of the WIC Support knowledge center for onboarding support staff.
- Utilize Azure DevOps for SDLC reporting and workflow.
Required/Desired Skills
| Skill | Required / Desired | Amount | of Experience | ||||
| ||||||||
Customer and technical support of business-critical applications | Required | 5 | Years |
| ||||
Quality assurance testing and documentation | Required | 3 | Years |
| ||||
Federal, State, or Local government experience | Highly desired |
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Bachelor's degree with major in a relevant field |
Salary : $30 - $40
