Client Solutions Analyst

Company Overview:

Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on innovation and creativity which allows our team members to thrive in a dynamic atmosphere. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing environment.

Satcom Direct offers a highly competitive benefits package. For our US based employees, the company covers the entire cost for an employee’s health, dental, vision, disability, and life insurance, as well as contributing to a significant portion of the family premium. Our global headquarters offers an on-site gym staffed with personal trainers, a café, food trucks, social hour, and more. With an open vacation policy, employees have the flexibility to take time when they need it. SD is centrally located on the beautiful Space Coast in Viera, FL, which is one of the Top 50 Master-Planned Communities in the United States.

JOB SUMMARY:

The Client Solutions Analyst acts provides custom deliverables for new and existing customers within the Satcom Direct suite of software solutions. The role serves as the point of contact for customers to ensure a successful delivery of customized requests. This position has the primary responsibility of supporting the software implementation for assigned clients.

ESSENTIAL DUTIES/RESPONSIBILITIES:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies to consistently perform the essential functions of this position. The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully:

• Work closely with the assigned Client Services/Account Management team and various internal business partners to ensure a comprehensive understanding of customer request
• Act as project manager for customer custom deliverables throughout the implementation cycle
• Plan and lead custom deliverables for assigned clients
• Develop, communicate, maintain, and manage the detailed project plan, timeline for custom deliverables and ensures deadlines, milestones and success criteria are met
• Clearly documents customer workflows and processes to ensure a successful customer transition
• Conducts onsite and remote training to end users
• Manage escalated customer reports issues and relationships
• Review customer requests and requirements for additional metrics and reports
• Performs client data conversion and migration from various existing legacy systems
• Coordinates with customer in gathering requirements for data migration needs
• Works directly with customers to clarify and verify data transition analysis
• Designs, plans, and manages each customer's data migration project
• Supplies test cases for analyzing each data transition
• Verifies imported legacy data by utilizing system reporting tool and manual verification
• Create and design client facing forms, mapping and automating software data points
• Reports and Business Intelligence
• Generate metrics and reports based on product needs
• Standardize the best practices and theme of the reporting platform
• Extract, Transform, Load (ETL):
• Institute and manage a data conversion tool working closely with the data warehouse engineer to build a scalable solution
• Build a suite of test scenarios for regression and expansion of tool
• Implement third party software data schemas concurrent to the objectives of the software platform
• Maintains detailed data conversion documentation across common legacy system

GENERAL QUALIFICATIONS, KNOWLEDGE, AND SKILLS:

• College degree or equivalent experience
• Hold at least 5 years work experience in a SaaS and B2B software environment
• 3 years of system/software implementation experience: software requirements definition, delivery of training, data conversions and other system implementation tasks
• Working understanding of business intelligence software, Python and JavaScript experience a plus
• Experience with Adobe Experience Manager and Designer, preferred.
• Strong understanding of Microsoft Office Suite, including Microsoft Word, Excel, PowerPoint, Outlook
• Strong planning, organizational, analytical, leadership, interpersonal, decision making, oral and written communication skills
• Flexible in a rapidly changing environment

PHYSICAL DEMANDS:

While performing general office duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening and reading, able to lift light objects (<25lbs), and use standard office equipment such as computer, printer, phone and cell phone. In addition, there is an occasional need to bend, twist or stoop in order to open/close cabinets, reach for files or other standard office type objects.

WORK ENVIRONMENT:

The office environment is generally quiet and, in a temperature, controlled setting with random adjustments in noise or temperature due to others talking or laughing loudly, unscheduled maintenance repairs to the building or its interior offices or unpredictable situations due to weather or other acts beyond company control. An employee must be willing to work their regularly assigned work schedule for their particular duties and/or job responsibilities and in times of need, be able to work an extended schedule depending on company/department needs, project requirements or customer demands. Some overnight travel is required to facilitate work objectives. While at client site locations, if applicable, employee will be required to adhere to the proper safety precautions established by the client while in proximity to their work area, flight-line or maintenance repair center; work may require some physical effort in the handling of light materials, boxes or equipment. The temperature at client locations can vary from controlled to variations off hot/cold when working, standing or walking in or near the flight-line or maintenance repair center.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at (321) 777-3000

Satcom Direct is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role in Colorado is $65,000-$85,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. SD also offers a variety of benefits including: health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, experience level and location.