What are the responsibilities and job description for the Customer specialist position at Sazerac?
Job Description
Responsibilities
Bio : Customer Chargeback Specialists will be responsible for reconciliation of assigned chargeback data as well as timely & accurate payment to distributors.
The primary focus will be on depletion allowances and scans. This role will be the company expert on the Vistaar RM System and responsible for training, maintaining, and managing the system.
This role will contribute to fiscal year budget management by increasing visibility to expense liability allowing for risk mitigation.
- Use PDS to enhance performance within the company through evaluation, planning, and goal execution. Strive to constantly develop oneself as a valuable asset through personal and professional growth and attention to the position's outcomes.
- Support identification of process improvements within sales, shared services, pricing team and other functional groups to positively impact KPIs such as payment to terms and elimination of payments on invalid charges
- Responsible for reconciliation of all pricing / data sources (VIP, PSM, RM) are reflecting accurate data. Where applicable, ensure the appropriate corrections are completely in a timely manner.
- Support sales and Pricing execution team by identifying discrepancies between planned prices and support rates and actualized prices and rates;
suggest price structure modifications accordingly to optimize Sazerac margin
- Responsible for supporting external (distributor) and internal (sales, commercial finance, and accounts payable) customers in an approachable, timely, and accurate manner.
- Support identification of process and / or system enhancements to improve efficiency related to chargeback reconciliation, payment, or pricing processes / support
- Partner with accounting to ensure accuracy of coding and Discount / AMP expense recognition in line with global chart of accounts, brand accuracy and BU structure alignment
- Track and review chargebacks to ensure alignment with Commercial Finance checkbook tool and budget management process.
- Utilize CDS system to identify training needs and design development curriculum, programs and content for the purpose of preparing for career opportunities within the company.
Provide feedback to manager regarding on-the-job learning opportunities
Utilize PPT as a task / project management tool where and when appropriate. Use PPT to accelerate progress on projects, identify / keep in contact with team members and make sure all projects are up to date.
Qualifications / Requirements
Qualifications / Requirements
- Ability to communicate with all levels of an org
- Demonstrate the ability to work as a team as well as self-directed
- Ability to quickly learn new systems / processes
- experience in a fast paced environment
- Strong planning and organizational skills
- Strong analytical and technical skills
- Ability to manage multiple projects at one time
- Bachelor's Degree
- Yes Business experience, at least
Sazerac and its affiliates engage in personnel decisions and administer our personnel policies without regard to race, religion or creed, color, sex or gender (including pregnancy), sexual orientation, gender identity or expression, age, national origin, ancestry, citizenship, disability, status as a protected veteran, genetic information, or any other legally protected characteristic.
We affirm in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.
Last updated : 2024-09-06
