What are the responsibilities and job description for the Field Service IT Technician position at Scaledesk IT?
Direct Apply Here: https://app.scaledesk.io/#/consultant_apply_new?project=I8f1pN3ps7A0a1N0MJU2&role=G8qH1b6BGI
Responsibilities:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
Qualifications:
- Previous experience in IT, customer service, or other related fields.
- Strong troubleshooting and critical thinking skills.
- Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience.
- Computer skills including Microsoft Office Products, networking, and internet browsers.
- Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures
- Ability to maintain and complete accurate record keeping and processing of paperwork.
- Must work well independently, as well as follow directions.
- Able to handle more than one responsibility at a time.
- Able to work under deadline pressures.
- Strong communication skills, organizational skills, and time Management.
- Ability to build rapport with clients.
- Positive and professional demeanor.
Job Types: Full-time, Contract
Salary: $20.00 - $25.00 per hour
Compensation package:
- 1099 contract
Experience level:
- 1 year
- 2 years
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Manteca, CA 95336: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Technical support: 1 year (Required)
Work Location: One location
Salary : $20 - $25
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