Medicare Sales Training Designer

Sales Enablement Designer

Full-Time

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, and Nevada. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The job

Design, develop and deliver sales training onboarding and standardized practices for all sales channels. Creation of sales tools and technology that is scalable as we continue to expand into new markets across all sales channels.

You will

Sales Training Responsibilities:

• Meet with Sales Managers and above to develop a standardized sale process.
• Establish a standardized sales approach varied by channel.
• Establish cohesive and unified messaging to be delivered by both Sales Training AND Sales Support Teams.
• Maintain ongoing communication with other key department stakeholders to understand changes impacting sales various lines of business and ensure cross-training.
• Develop / Oversee new hire curriculum for sales agents, support staff/sales operations to aid in scalable departmental growth.
• Create a cohesive onboarding experience for each job function and division within the Sales department. This includes both sales and operations.
• Work with Broker Channel to establish standardized training classes to keep the SCAN course catalog consistent.
• Engage brokers by creating and offering new trainings.
• Keep current on professional training techniques and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional training/development societies.
• Establish a course creation / content process for new trainings.
  • Develop a training request intake form to track multiple projects and provide completion timelines.
• Be the Point of Contact for CMS guidance on Marketing and use of technology for all Sales Channels.
• Be the Point of Contact for Special Election Period use based on CMS / SCAN Compliance / Enrollment Department interpretation.
• Travel to nationwide SCAN markets as necessary to deliver training as needed or requested.
• Contribute to establishing our SCAN Brand in expansion markets as our company continues to grow by being a visible presence online and in person across our states and counties.
• Use current sales reports and historical data to establish conversion and sales quotas based on time of year and available enrollment periods.
• Develop and maintain Sales teams best practices, pitches, and objection handling.
  • Create a Sales Library that internal agents can access and review on demand.
• Sales Coaching to include live call monitoring and ride along with agents to provide real time feedback.

Technology Responsibilities

• Subject Matter Expert and Point of Contact for 3^rd party enrollment platforms including but not limited to SunFire, Connecture, agency proprietary platforms, etc.
• Owner and Point of Contact of Sales Department SharePoint information.
• Owner and Point of Contact of Sales Department Shelf information to provide the sales team on demand answers to process, guidelines and technical questions.
• Owner and Point of Contact of Sales Department Genesys Telecom training
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Your qualifications

• Required:  A comparable combination of education/experience and/or training will be considered equivalent to the education listed above. 
• Bachelor’s Degree or equivalent experience.
• Insurance License (preferred but not necessary)
• 5 years Medicare Sales Training and Development Experience
• Medicare Sales Experience (preferred but not necessary)
• People Management
• Current Knowledge of Adult Learning Theory

What’s in it for you?

• Base salary range: $71,700-$114,700 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• A work-life balance
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team!  Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. 

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1