Retail Store Assistant Manager

Job Description

Scenter Assistant Manager

Who We Are

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

NORTH STAR

We remove barriers so that people can love and connect with their dogs every day.

VALUES

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position

The Scenter Assistant Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional and support the manager

customer service. This position requires:

Customer service experience (retail, restaurant)

Strength to lift up to 70 pounds; stamina to stand for long periods of time

Reliable transportation

Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a confident person who leads with integrity, honesty, and compassion. A successful Scenter Assistant Manager is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover who can work well with the manager and bring the team together! We are looking for a HANDS-ON leader who can assist and mange the day-to-day operations of the Scenter.

Tasks

Drive membership sales through health and wellness education

Maintain a knowledgeable team that prioritizes dog wellness and safety

Provide leadership, guidance, and mentorship for the Scenter employees

Identify when/ where help is needed and provide assistance to keep Scenter on schedule

Create an environment conducive to teamwork, open communication, and Scenthound values

Manage client expectations; Resolve customer concerns

Ensure safety of dogs and team members at all times

Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities

Effective communication with team members and dog parents

Attention to detail

Computer/ technology proficiency

Accountability; hold oneself and others to a high quality of services

Report to Scenter Manager and work as a team towards store goals.

Benefits

Competitive compensation plan that includes salary, tips (when takes up dogs on schedule) and paid vacation

Merit-based pay increases assessed every 6 months

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Schedule:

• 8 hour shift
• On call
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Apex, NC 27502: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)

Work Location: One location