What are the responsibilities and job description for the Collections Representative position at Schuergerlaw?
Job Description
Job DescriptionCompany Description
Responsibilities and Duties:
- Communicate with consumer and business accounts by telephone and approved communication methods for resolution of delinquent accounts.
- Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
- Counsel delinquent account holders in finding funds to meet their payment obligations.
- Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
- Continuing education and training of federal and state laws, client contract changes; The Telephone Consumer Protection Act, Fair Debt Collections Practices Act, and Cyber Security.
- Knowledge, understanding, and compliance with company and client policies and procedures.
- Maintain knowledge of departmental and company policies and procedures
- Provide feedback to management concerning areas of improvement.
- Make recommendations to implement improved processes.
- Perform other duties as assigned by management.
Qualifications
- High School Diploma, General Education Development (GED) certificate or equivalent relevant work experience
- 2 plus years of experience in collections of Tax, Local Government and/or medical debts
- Basic Microsoft Office computer skills
- Ability to maintain the highest level of confidentiality
- Excellent interpersonal, written, and oral communication skills
- Ability to prioritize and organize work
- Legal Collections experience is a plus
- Bilingual (Spanish-English) is a plus
**HUBZone residents will be given preference.
Schuerger Shunnarah Trial Attorneys is a rapidly growing elite personal injury law firm. We handle complex cases and maintain a small docket, enabling us to best serve our clients. Our clients expect top-notch representation and that is exactly what we provide. We pride ourselves on our skills, compassion, and commitment to helping those in need.
Company Description
Schuerger Shunnarah Trial Attorneys is a rapidly growing elite personal injury law firm. We handle complex cases and maintain a small docket, enabling us to best serve our clients. Our clients expect top-notch representation and that is exactly what we provide. We pride ourselves on our skills, compassion, and commitment to helping those in need.
Location/Region: Columbus, OH
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