Executive Meeting Manager(EMM)

JOB DUTIES AND RESPONSIBILITIES

Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience

Manage business travel accounts to maximize business potential

Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals

Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system

Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business

Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions

Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS

Details BEOs with client for groups with meeting space and distributes with appropriate staff.

Conduct pre- and post-conference meetings when it is agreeable with the client

Attends property specific receptions to generate leads and interact with customers

Organize and execute local area blitzes

Implement special promotions relating to sales segment

Establishes relationships with local businesses and organizations and is an active member in local industry associations

Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes

Consistently meet or exceed sales goals including predetermined revenue and sales activity

Other duties as assigned

EDUCATION AND EXPERIENCE

High School Diploma/GED. Bachelor's Degree preferred

Prior sales experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

Strong analytical skills relative to impact on hotel revenues

Ability to communicate effectively verbally and in writing

Strong understanding of revenue management principles

Ability to use reservation and revenue management systems to develop pricing and sales recommendations

Experience with Delphi.fdc preferred