Consumer Experience Intern

About Us:

SCOUT – Company Team:

SCOUT Bags is a fast-growing Washington, DC-based brand known for stylish, functional, affordable bags featuring colorful, one-of-a-kind patterns. The authenticity of the brand is best measured by our team of bright, talented, creative individuals who share a genuine passion for hard work and laughter. SCOUT aspires to be a national lifestyle brand and has plans to significantly increase revenue growth by 2024. Expanding our team is critical to achieving these goals. We need experienced talent with proven expertise to scale new and existing channels, products, and customers – resulting in five million more SCOUT bags distributed in the next three years.

SCOUT – Brand Customer:

SCOUT was co-founded in 2004 by Deb Waterman Johns, a former Vogue editor and busy mom of four, who saw a need in the marketplace for stylish, functional, affordable bags to match her and her family’s on-the-go lifestyle. Today, SCOUT enjoys a loyal following of modern women ranging in age from 18-54 years old who comprise four distinct personas. Our primary focus is the high achieving working mom seeking the most current trends to set her apart. She’s well-educated, hard-working, adventurous, socially conscious, and cares about supporting brands that give back. SCOUT has become her go-to resource by providing the products she needs to contain, organize, and carry all the stuff she needs to successfully navigate her busy life.

SCOUT – Products Distribution:

SCOUT is widely known for its bright, unique, colorful patterns; dynamic, easy-clean fabrics; and thoughtfully designed, versatile products. The core product assortment includes bags, coolers, accessories, and home organization. To further establish itself as a lifestyle brand, SCOUT is rapidly expanding into new product categories via key licensing partnerships and selective brand collaborations. SCOUT sells both online and offline through a diversified distribution channel mix to reach our customer when and where she shops. As an e-commerce-first brand, it is critical to have a strong direct-to-consumer strategy, which includes opening a flagship retail store in our Georgetown headquarters this year.

About the Position: 

SCOUT is seeking a driven Consumer Experience Intern for a new role on our growing team. Your primary responsibility will be working at the SCOUT Flagship Store to gain insights into the ideal brand experience. You will be asked to compile a recommendation for a brand-aligned customer experience that spans beyond the store and into the customer service areas that we offer for both our direct-to-consumer channels and our business-to-business channel.

In the Store role, your responsibilities will include creating a memorable on-brand experience, building relationships to drive business through effective selling, friendly customer service, and of course product knowledge. This is a very exciting opportunity to join the next chapter of SCOUT, serving as the link between our brand and how it comes for customers. You will report to the SCOUT Flagship Store Manager.

What you will be doing:  

• Work in the SCOUT Store serving as a sales associate with the following responsibilities:  
  • Be an expert in product knowledge with hands-on experience and

                consistently share knowledge with customers.

• Act as brand ambassador with the following responsibilities: deliver an on-brand customer experience, exhibit extensive product knowledge, be an expert in store systems/technologies.

• Uphold consistent inventory accuracy in the store through physical inventory counts.
  • Minimize loss from theft.
  • Assist inbound and outbound shipments, ensuring efficiency 
  • Sustain seamless store operational procedures.
• Ensure brand consistency through proper visual presentation of fixtures and product.
• Evaluate all customer service touch points and present an enhanced brand-aligned customer experience recommendation. Assist in implementation across all channels and touch points.

 
 Required: 

• 12 hours a week or more availability for the Fall Internship window of August-November including flexibility to work some weekends, holidays, and special events for the Flagship Store.
• Able to lift/carry up to 30 pounds.
• Creative, enthusiastic self-starter who thrives in a fast-paced, multi-tasking environment
• Attention to detail, highly organized, and able to meet deadlines.
• Effective and passionate communication skills with a positive attitude and enthusiasm for the brand.
• Proficiency in Microsoft Word and Excel.
• Enthusiasm for learning and upholding current industry trends and best practices.

Preferred but not required 

• Interest in fashion and pop culture.
• Familiarity with the SCOUT brand.

What You’ll Get from Us:

• A paid internship package including a killer product discount.
• Letters of recommendation upon successful completion of internship.

        a fun, and dynamic environment. 

• The chance to surround yourself with a supportive team.
• A casual dress code in a positive and collaborative office environment.
• Guaranteed response in 72 hours to application.

COVID-19 Policy: The health and safety of our employees and their families is a top priority. To help minimize the spread of COVID-19 SCOUT requires all employees to be vaccinated, and all newly hired employees to be fully vaccinated by their start date. Proof of vaccination is required and will be kept confidential.

SCOUT is Equal Employment Opportunity (“EEO”) Employer.