Practice Specialist

The Hospital Practice Specialist is responsible for the daily operations of the overall Hospital Medicine (HM) practice for an assigned facility. Primary functions and expected results include: Completing daily tasks necessary to ensure adequate providers are on site to ensure quality patients care; Ensuring Client, Provider and PCP satisfaction by frequently communicating and taking actions needed to meet or exceed expectations; Complying with billing and coding requirements and working cooperatively with other personnel to generate optimal revenue for facility and HM Division.

Responsibilities:

• Market services and the hospital to ensure retention of existing referral sources and to grow new referrals and volumes
• Support co-workers in audit and billing and comply with ICD9/CPT coding and chart review to ensure accurate documentation and billing
• Availability by phone or pager for schedule emergencies, patient complaints, or other facility issues.
• Enhance Client, PCP, Patient, and Provider Satisfaction as well as Quality, Case Management, Emergency Department, and other facility relations  Ultimately responsible for satisfaction surveys.
• Communicate with PCPs and Consulting Specialist results pertaining to satisfaction, growth, and discharge summary follow-ups
• Complete Tracking Forms designated for the Hospitalist Program. Analyze to recommend needed improvements to both employer and Hospital leadership teams
• Identify on site production, performance, or other issues; recommend strategies for improvement
• Monthly scheduling and completion of provider schedules for designated site to ensure quality patient care and efficient use of resources
• Review of physician payroll monthly to ensure accuracy and opportunities for streamlining costs
• Facilitate engagement of HM Medical Director to result in meeting participation, new provider recruiting and retention
• Manage daily operations and recommend improvements to the practice as it relates to KPI's, and Client and Provider Satisfaction as established by both employer and the client
• Establish and facilitate standing HM Committee meetings between Hospital Administration, designated facility department managers, and HM representatives (include ED representatives if contract includes both)
• Liaison between employer and hospital personnel involved in medical records process.
• Oversee daily operations in regards to physician signatures, provider credentialing, physician completion of medical records and physician completion of daily billing
• Any others duties deemed necessary by management

Knowledge, Skills, and Abilities:

• Knowledge or education regarding ICD 9 and CPT coding preferred but not required
• Must be well organized and demonstrate exceptional time management and priority setting skills
• Must be able to communicate effectively with management, staff, physicians and other professionals both orally and in writing
• Must be able to represent employer and the client as the local point of contact for Marketing, Physician Relations, and Customer, Patient and Employee satisfaction

Requirements:

• 2 or more years of office management experience
• 2 or more years of experience in  Practice Management/Healthcare 
•  Project Management or experience working inside/alongside hospital based environment or functional areas is preferred
• Bachelor's degree preferred