What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at SDMS?
Description
Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some knowledge of purchasing or inventory management.
Responsibilities:
- Create and track sales orders, purchase orders, and invoices
- Maintain a high level of professionalism with customers demonstrating excellent customer service
- Ensure orders are input accurately and follow up on missing information and open orders
- Control and manage incoming and outgoing documents
- Respond to customer questions with accurate and relevant information promptly
Requirements
- A high school diploma or equivalent preferred
- 1-3 years of experience in customer service required
- Able to complete assigned tasks working with little to no supervision
- Good written and oral communication skills and excellent organizational skills
- Experience using Microsoft Excel and Word
- Good interpersonal and leadership skills
- Ability to sit for long periods
- Knowledge of purchasing or inventory management is desirable
- Comply with all safety guidelines to ensure a safe work environment, including always wearing the proper PPE, safely handling materials, tools, and chemicals, and reporting unsafe work conditions or equipment immediately
- Successfully pass the required pre-employment background check and drug screen
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