Front Office Manager (Cottage Rentals - Full Time)

Basic Job Function:  The Front Office Manager is responsible for creating an exceptional guest experience, specifically as it pertains to Cottage Rentals. Key areas for which the Front Office Manager is responsible include; overall guest and experience and satisfaction, arrival/departure experience, management of the cottage concierge team, housekeeping/maintenance coordination, departmental financial performance, and responding to guest service complaints and challenges.

Minimum Requirements:

• Bachelor's degree from a four-year accredited college or university; and five (5) plus years related experience and/or training; or equivalent combination of education and experience
• Prefer operational experience with front desk or other guest service role
• Experience working for a four or five diamond/star property preferred
• Must be willing to work varied hours including nights, weekends, holidays according to Cottage Rental needs
• Must be willing to participate in on-call service and Manager on Duty program
• Must posses strong leadership and interpersonal skills and be able to maintain an excellent professional presentation   
• Excellent communication skills both written and verbal
• Excellent computer skills; ability to effectively operate all hotel computer systems.
• Consistently aspires to fulfill our core Company values (Respect, Accountability, Integrity, Caring, Passion, Loyalty, Teamwork, and Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers.
• Ability to easily adapt to organizational and environmental changes
• Valid Georgia Drivers License

Tasks/Responsibilities:

• Work alongside the Cottage Rentals General Manager in the daily oversight and management of the Cottage Rental Program
• Oversee homeowner communication, which will entail extensive, on-going interaction via telephone, mail, email, and in person
• Keep open dialog with homeowners on vacancies, physical condition of property, and rental revenue
• Management of the Cottage Concierge team
• Works closely with Housekeeping and Engineering team to ensure service standards are maintained

• Share in the responsibility of providing on-call service for after-hours emergencies and service complaints
• Learn the names and personally recognize our regular guests and owners
• Work with all hotel departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest’s and owner’s needs and demands
• Act to solve guest and owner problems, coordinating necessary efforts through the appropriate departments and consistently follow-up with guests to ensure proper actions and responses have been received
• Complete a Guest Problem Resolutions (GPR) form on any issues (solved and unsolved)
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures
• Attends all scheduled company meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership.