Front Office Supervisor

• Paid Holidays
• Paid Vacations
• Paid Sick Days
• Paid Personal Days
• 14% Employer Contribution to Retirement
• Access to Employee Assistance Program
• 100% paid Life, AD/D Insurance
• Access to Professional Development
• Access to Health Insurance
• Access to Dental insurance

• Manages and supervises daily operation of the Front Office. 
• Analyzes workload during peak times and allocates staff and equipment appropriately for maximum efficiency. 
• Works closely with SEAACA Field Services Division for optimum dispatch function.
• Provides team support to ensure quality customer service both onsite, by telephone and electronic communications, providing coverage to the Front Office when needed.
• Resolves customer service issues in SEAACA’s Care Center and on the phone.
• Monitors weekly deliveries to city hall and courts. 
• Monitors adoption promotions and communicates with staff to ensure implementation of promotion and fees.
• Works with Adoption Partners and the public to ensure positive adoption experience. 
• Participates in the hiring, training, evaluating, and disciplining of Front Office staff.
• Coordinates monthly safety meetings, agendas, and meeting minutes for the department.
• Monitors and orders inventory of needed office forms, retail, and office supplies.
• Processes daily revenue reports; prepare deposits; maintains daily, monthly, and yearly documentation; and coordinates monthly refundable deposits; plus creates necessary reports. 
• Processes various transactions for animal adoptions, redemptions, and other services.
• Processes the Field Services Division after hours night deposit. 
• Analyzes and organizes office operations and procedures including bookkeeping, personnel, information management and filing systems, financial and billing requisitions.
• Processes service requests/intake records and/or information. 
• Operates various equipment such as telephone, two-way radio, computer, and telecommunications equipment.
• May assist in Field Services Division dispatching service calls in the SEAACA Dispatch Center.
• Monitors website for accuracy and photo inconsistencies, take appropriate action to rectify the issue.
• Other duties as assigned.

• A high school diploma from an accredited high school or General Equivalency Degree (GED) / California High School Proficiency Exam Certificate (CHSPE).
• No felony convictions or crimes of moral turpitude. 
• Pass a pre-employment physical examination.
• Demonstrate a competent work history and attendance record in good standing.
• Pass an oral interview with a score of 70% or better.

• Interpersonal, team building, management, and leadership skills.
• Analytical skills, including the ability to identify and resolve department issues and to solve problems within existing resources.
• Time management and strong organizational and planning skills.
• Ability to motivate and lead subordinates. 
• Ability or experience in developing staff into cohesive teams while holding individuals and units accountable for results.
• Ability to learn and/or have knowledge of guidelines and practices in an animal welfare/shelter environment.
• Ability to professionally manage problems which may be controversial at times. 
• Ability to communicate effectively orally and in writing.
• Knowledge and ability to navigate SEAACA Management Software’s and applications in computer programs such as Microsoft Office, Access, Word, and Excel.
• Ability to write effective business correspondence; create tracking logs, new forms, flyers/announcements, and professional documents and memos.

Salary : $43,080 - $53,369