PC/LAN Technician

As a part of our hiring process, we ask that you please complete this 8-10 minute culture survey to be considered for this role at SLM: https://go.apply.ci/s/hkCjJZOjpt

Who is Second Life Mac: SLM is the industry leader in Apple device buybacks for schools and businesses. We are the thought leaders when it comes to educating our clients on maximizing the value of their used Apple devices and ensuring that students/employees always have the technology they need to do great work. We purchase used devices, bring them to our facility to be cleaned and refurbished, then give them a second life by selling them to consumers at a great price. We’re a company that puts significant focus on helping our team members maximize their human potential. In fact, we’re so dedicated to this purpose that we embed it into our long-term business plan and vision.

The right candidates: We are looking for people who fit our core values (Do Whatever It Takes, Positive Energy, and Take Action). SLM hires and promotes using these values and they are in the core of every Team Member we have, people either have them or they don’t. SLM is an incredibly entrepreneurial company and people with that mindset fit in extremely well with our team. We are looking for people who want to be a part of something bigger, something special, something life-changing.

Job Summary:

This position is responsible for network/server support, cyber security monitoring and remediation, responding to help desk requests, assisting office and warehouse staff with technical support of desktop and laptop computers, printers, phone systems, and related technology. Support includes installation and configuration of computer systems and printers within established standards and guidelines.

Duties/Responsibilities:

• Provide end-user support for desktops, ,laptops, telephones, and software applications.
• Manage Technology Help Desk requests to establish service level agreements (SLAs).
• Provide support for all network equipment including switches, routers, firewalls, and WAN equipment.
• Provide support for handheld scan devices.
• Provide support for all print devices - multifunction copiers, laser printers, and label printers.
• Assist with the installation, configuration, and ongoing usability of desktop, laptop, and tablet computers, peripheral equipment, and software within established standards and guidelines.
• Work with Technology team members and management as appropriate to determine and resolve problems received from end users.
• Ensure desktop, laptop, and tablet computers interconnect seamlessly with systems including file servers, email servers, and application servers.
• Create training and support materials, train and support end users on the correct use of company systems.
• Perform software and hardware upgrades on systems.
• Track and update the movement of all Technology assets.
• Monitor cyber security systems and assist with remediation activity for all cyber security alerts.
• Support and exhibit established SecondLifeMac Corporate Values.
• Perform other duties as directed by management.

Education and Experience:

• B.S. in Computer Science, related field, IT technical certifications, or equivalent work experience (including, but not limited to, IT Help Desk experience).
• Proficient with Microsoft Office applications and Visio.
• Proven analytical and problem-solving skills.
• Strong customer service, teaching, and mentoring skills.
• Able to effectively communicate verbally and in writing, and read and understand printed materials.
• Able to work in a projects-based team environment, promoting positive work relationships with internal and external team members.
• Proficient in multi-tasking and managing multiple projects.
• Strong organizational and time management skills.
• Flexible and can adapt to change.

Physical Requirements:

• Must be available from Monday to Friday (core hours 7AM-3:30PM).
• Ability to work a flexible schedule to meet the needs of the business.
• Climbing ladders, working under tables, lifting less than 50 lbs.

Job Type: Full-time

Salary: $55,000-$70,000/annually

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• Overtime

Supplemental pay types:

• Bonus opportunities

Ability to commute/relocate:

• Skokie, IL 60077: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekdays

Ability to commute/relocate:

• Skokie, IL 60077: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $70,000