What are the responsibilities and job description for the Financial Services Officer I position at SECU?
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
PURPOSE:
To provide exemplary member service through all delivery channels, handle functions such as account opening and maintenance, phone inquiries, loan requests, and all other services as needed.
DIMENSIONS:
This person greets members and responds to their needs or directs them to the appropriate person, department or source.
Dispenses information about various types of accounts and other Credit Union services.
Employees have at minimum Tier 1 Lending Limits and are able to
approve loans within those limits.
Information must be presented in a helpful and knowledgeable manner.
DUTIES:
Assist members in all areas of consumer lending and make lending decisions
consistent with SECU loan policies.
Assist with collection efforts as needed.
Review and process loan payment reversals.
Assist with balancing loan data.
Answer tax-related questions and prepare tax returns.
Assist members with insurance questions and provide quotes.
Handle establishment of new membership, open all accounts, and
process changes in accounts.
Educate members on available services and make recommendations based
on their needs.
Assist members with account problems, checking reconciliations, or
errors in transactions.
Answer phone, file documents, and perform other clerical duties as
needed.
Other duties as assigned.
REQUIREMENTS:
Grade 17 no degree.
Grade 19 must have a 4 year degree, CCUE Certification, or Associate in Arts degree or Associate in Science degree via the North Carolina College Transfer Program (NC-CTP).
Must have considerable knowledge of Credit Union operations and financial services offered and knowledge of services offered by other financial institutions.
Has completed all requirements of the preceding FSO positions and assists in all areas of operation as needed.
Exemplifies a supervisory and leadership role.
Is actively engaged in the community through presentations, community events, etc.
Meets members’ needs in the area of consumer lending.
Makes lending decisions consistent with SECU loan policies.
Meets compliance and regulatory standards in terms of loan processing, delinquency control, loan quality and documentation.
Excellent communication skills, a neat appearance and a friendly helpful manner are essentials.
Must be willing to engage in ongoing training and professional development.
Should have basic computer skills.
Regular attendance is mandatory.
Must be able to speak English fluently.
Must be able to cooperate and collaborate with co-workers.
Must adhere to the work schedule and attendance policy established by manager.
Must be cordial in all interactions with members and co-workers.
Must complete the Credit Union’s Basic Module Program requirements within 24 months of hire date as a condition of employment.
JOB ENVIRONMENT:
Office setting with physical proximity to other employees.
Some background noise from other employees, copy machine, and telephone.
PHYSICAL DEMANDS:
Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.
Uses hands and fingers to press keys on adding machine to add information for member transactions.
Uses hands and fingers to press keys on a Computer keyboard to enter data and retrieve information.
Sits 80%, stands 10%, and walks 10% of the time.
Must communicate clearly to answer members questions and to describe member services.
Must listen intently to members questions and concerns in order to facilitate quality service.
Visual acuity is necessary in completing forms for members; such as check order forms, deposit and withdrawal slips, savings documentation, etc..
May order supplies for the branch using computer terminal.
Maintains manual cash drawer, counting currency daily to balance cash drawer.
May climb stairs when branch is located on multiple levels.
Must be able to comprehend and carry out verbal and written instructions.
Must be able to lift 5 pounds.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
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