Transportation Manager

Summary Description
The Transportation Manager will be responsible for managing the transportation department assuring and coordinating the safe and efficient transport of all participants. Demonstrating the knowledge and skills necessary to participate in assessing, planning for, and providing transportation services with company policies and procedures. The Transportation Manager is required to have one year of experience working with the elderly.

Key Tasks and Responsibilities
▪ The hiring, training, management and scheduling of drivers.
▪ Assist the Trans. Coordinator in daily scheduling and coordination of transportation.
▪ Will check the schedules completed by the Trans. Coordinator for accuracy.
▪ Conduct drivers' quarterly meetings and Safety meetings.
▪ Quarterly meetings will be held to discuss any issues that have arisen and to complete any retraining with staff that is necessary.
▪ Participate in all required meetings including but not limited to IDT, family meetings, staff meetings, in-service training programs, quality improvement meetings, and any sub-groups as needed.
▪ Establish a positive rapport with participants, participants family members, and other members of the Care team and its network providers.
▪ Address and resolve all participant grievances within the requested timeline.
▪ Will conduct Service Recovery Calls to the Participants and the Participants family. ▪ Manage staff, preparing work schedules and assigning specific duties. ▪ Ensure all transportation staff members are updated on all Secure Transportation & policies and procedures.
▪ Interact closely with the senior center staff resolving concerns as they arise.
▪ Works cooperatively and professionally with Center staff.
▪ Manage and maintain a fleet of lift vans, A.D.A accessible minibuses ambulatory vehicles.
▪ Keeps all transportation logs, fuel cards, vehicle maintenance and mileage records.
▪ Must complete in an organized manor so records can be pulled upon request.
▪ Address and resolve drivers' personnel issues, including disciplinary actions.
▪ Utilize the Discussion Log to document any disciplinary actions.
▪ Conduct / Monitor drivers' performance evaluations to be completed annually or as needed due to disciplinary action.
▪ Submit and manage all monthly reports, reports to be updated daily for accuracy.
▪ Data entry into a FileMaker based system.
▪ Updating pertinent information regarding participants daily. Addresses, Phone Numbers, Notes, etc.

Education & Training
▪ High School graduate.
▪ College degree preferred.

Knowledge and Experience
▪ Experience in Senior Care or related human services industry.
▪ One-year experience with the elderly required
▪ Extensive knowledge of Mattapan and surrounding areas streets, neighborhoods and traffic patterns.
▪ Vehicle scheduling and dispatching a plus.
▪ Previous supervisory or management experience preferred.

Core Competencies
▪ Must be a self-starter.
▪ Must be able to work unsupervised.
▪ Must be able to manage multiple tasks and see them to completion in a timely manner.
▪ Must possess good communication skills.
▪ Must be computer literate and proficient with Word, Excel and database management software.

Working Conditions
▪ Must be able to work weekends, Holidays and any shift as necessary.
▪ Might be required to drive vehicles as needed.
▪ Must be able to travel out of town with overnight when necessary

Physical Requirements
▪ Be able to push 150lbs and lift 50lbs minimum
▪ Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents
▪ Position may require standing/walking for up to 4 hours
▪ Candidates must have a minimum 1 year clearance for DOT Medical Examiner's Certificate.

Other Requirements
The client to whom you will be assigned to work requires COVID vaccinations. Proof of vaccination card or status will be required to work on the program or site. The only exclusions at this time are a documented medical and/or religious exemption
Secure Transportation is and Affirmative Action/EEO employer.