What are the responsibilities and job description for the Field Service Technician position at Secure Vision?
JOB DESCRIPTION
Job Title: Tech I
Reports to: Service Manager
Summary: Must be capable of installing, troubleshooting, testing and restoring systems installed and serviced by SecureVision with minimum supervision in a timely manner and within budget. Systems include UTP Category 5e, h30 cable meter, RG-6 Coax, A/V and fiber optic cabling among others. Installed systems may include terminations and related equipment. Must demonstrate a high degree of customer service prowess, professionalism and craftsmanship to ensure SecureVision’s quality commitment.
Minimum Skills and Abilities Required:
- High School Diploma or equivalent. On-the-job training and specialized training as required.
- Comply with all company and safety policies.
- Read, understand and implement work assigned, including scope of work, job specifications and installation manuals and/or blueprints.
- Install CPE within units for customers.
- Troubleshoot and repair cabling in units.
- Excellent customer service.
- Verbal and written communication.
- Able to provide concise and descriptive work order resolution notes.
- Ensure ongoing quality.
- Must be able to interface with customers and leadership as required.
- Install, terminate, test and connect all cables, wire, fiber and equipment installed and/or serviced by SecureVision.
- Operate company test equipment, perform test and measurement tasks within standards and rectify problems found.
- Verify continuity or signal strength and functionality of outlets, taps, patch panels, wire, fiber and cable.
- Ensure security of all tools, equipment and materials.
- Responsible for carrying all hand tools necessary for daily duties at all times. Operate and maintain all tools, construction equipment, equipment and vehicles as assigned.
- Must be capable of lifting up to 70lbs.
- Maintain a safe and clean work area.
Tech I Responsibilities:
- Must perform work in a safe manner consistent with policy and good judgment.
- Must display professional craftsmanship to the highest quality standard.
- Must be able to work independently with minimal supervision.
- Keep company information confidential.
- Must be fair, consistent and act in a professional manner at all times.
- Must be creative and take initiative.
- Must be able to work under pressure.
- Positive and professional customer-centric demeanor.
- Must be flexible and have a “whatever-it-takes” attitude.
- Applicant must be dexterous, dependable and reliable.
- Must be a team player and work with other departments.
- Must achieve 100% customer satisfaction within the scope of work.
- Must be committed to company success.
Working Conditions:
- Ability to work flexible hours, seven days per week as needed.
- Must maintain a neat and professional appearance and personal hygiene.
The above statements reflect the general details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- 401(k)
- Health insurance
Schedule:
- 8 hour shift
Experience:
- Mechanical knowledge: 1 year (Preferred)
Work Location: Multiple Locations