Security Account Manager

Security Account Manager - Full Time

Location: Kent, WA

Rate: $67,724.80/YR

Grade: Contract

FLSA: Exempt

What We Offer

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
• Sick Days - 1 hour accrued every 40 hours worked
• Paid Time Off - 1 hour accrued for every 40 hours worked
• Paid Family Leave - up to 12 weeks a year in accordance with State law
• Paid Weekly
• Employee Referral Program
• Virtual Medical Appointments With Telemedicine
• Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Free Uniforms & Paid Training - Free Card Guard Class!!
• Pet Daycare Discounts
• Employee Assistance Program & So Much More!
  
  

Job Summary

Manages the security services and related operations provided to an assigned global account including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

Distinguishing Characteristics

Managerial-level, exempt position responsible for implementing the established local and global Security Program within. The work includes validating the security program compliance, investigate security deficiencies/violations, and to assure the proper installation, operation, and maintenance of security equipment and devices. The Account Manager also trains security personnel in correct procedures and use of security equipment. The incumbent monitors day-to-day security program operations, responds to emergent situations, and reports on policy compliance. Communicates relevant information to Security Management so that it can be acted upon in a timely manner.

Essential Functions

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
• Recommends an effective system of security controls, polices and procedures that will prevent or reduce criminal acts within an assigned area while providing safeguards to employees, customers and people using bank facilities and assets.
• Identifies risk at each assigned facility and provides results of evaluations to business unit management
• Monitors compliance with federal security regulations and Department of Homeland security policies and procedures.
• Develops, updates, and revises security training outlines and formats, and delivers hands-on training of branch personnel as needed.
• When a security incident occurs, assesses the seriousness, manages the resulting situation Branch Manager and client contacts (when necessary), and provides direct response.
• Assesses the overall incident and provides reports to Branch Manager and, Corporate Security management. This includes suggestions for action or changes in security processes. Additionally, the incumbent conducts investigations to determine causes of the incident and provides a written report
• Provides prompt coordination, consultation, and guidance on workplace violence, and high profile/high liability visitors and assets of The Atlanta VA Regional Office.
• Provides consultation and guidance in areas of robbery prevention, bomb threats, threats of violence, burglary, and other crimes.
• Develops and revises security training materials and contents to meet changing environments and technologies within the region and monitors the hands-on training received by branch personnel.
• Supervises the placement of covert surveillance equipment
• Arranges protections for assigned executives ensuring physical security standards are upheld.
• Maintains liaison with federal, state and local law enforcement agencies, regulators, vendors and industry peers.
• Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Meets regularly with client representatives for status updates; addresses any actual or potential problems; provides support during client start-up; supports security planning, assessments and surveys; reviews and updates post orders.
• Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.
• Assists in development and administration of budget in relation to assigned account.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.
• Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.
• Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally inspects all posts as part the evaluation of security staff.
• Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
• Performs tasks and duties of a similar nature and scope as required for assigned account.
  
  

Minimum Qualifications At Entry

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience: Must be 18 years of age or older. High School Diploma or GED Required. Associate's degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. 1 year experience as a Security Supervisor required. Prior Military Preferred. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

Competencies (as Demonstrated Through Experience, Training, And/or Testing)

• If required for assigned accounts, must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers.
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts.
• Knowledge of security operations and procedures.
• Knowledge of supervisory practices and procedures.
• Skill in staff supervision, including assigning work and providing training and discipline.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Knowledge of business operations management and human resources administration.
• Use of personal computer and spreadsheet software.
• Ability to synthesize business/financial data and develop recommendations.
• Planning, organizing and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to be an effective leader and member of project teams.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.
  
  

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• May require regular use of vehicle in the performance of duties.
• Regular talking and hearing.
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.
• Close vision, distance vision, and ability to adjust focus.
• Conducting oral presentations and group meetings.
• Directing, motivating, training, coaching, and disciplining staff in a positive manner.
• Reading and analyzing reports and financial data, including related computer usage.
• Responding on an on-call basis to emergencies and incidents at all hours.
  
  

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About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About The Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.