NOC Director

**Director of Lodging**

Seeking a seasoned hospitality professional to lead our lodging team, driving exceptional guest experiences and shaping the future of our operations.

As a key member of our Senior Leadership Team, the Director of Lodging will oversee the operations of our lodging business, setting strategy and ensuring high-quality service, amenities, and culinary experiences.

**Responsibilities:**

• Deliver exceptional guest service, ensuring a memorable experience for every guest
• Establish and maintain brand standards across lodging outlets, ensuring consistency and quality
• Oversee food quality and preparation, updating menus and offerings to meet guest needs
• Ensure compliance with food safety standards and train partners on proper food handling and preparation
• Develop and manage budgets, overseeing direct and indirect expenses, actual vs. projected
• Staff and schedule locations, engaging with HR and Talent Acquisition to meet needs
• Collaborate with Marketing and group sales to promote new offerings, merchandise, or special events
• Train partners on policies and procedures, including point of sale system, guest services, food safety, and hospitality
• Oversee the presentation of all lodging locations, ensuring they are welcoming, clean, attractive, and well-stocked
• Ensure compliance with Health Department regulations for all lodging and food services
• Monitor inventory levels and coordinate reorders as needed
• Engage with vendors to negotiate pricing, terms, merchandise, and coordinate delivery dates
• Purchase merchandise for all lodging locations, researching new products to appeal to guests
• Manage a team of direct reports, ensuring they are given adequate direction, communication, performance management, and development
• Participate in weekly Senior Leadership meetings, informing other members of important updates or items from your team

**Requirements:**

• Bachelor's Degree in hospitality and tourism, business management, or related field
• Management-level experience with multiple direct reports, budgets, P&L responsibilities, purchasing, and vendor relations
• Experience with launching new lodging or restaurant locations preferred
• Ability to communicate effectively across multiple levels of the organization
• Ability to train within the first 90 days to be compliant with the Food Safety Modernization Act
• Possess an outgoing, friendly personality and the desire to provide quality guest service
• Excellent computer skills and proficiency in Microsoft Office
• Ability to multi-task and manage time effectively
• Ability to perform operations using units of American money
• Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed