What are the responsibilities and job description for the CABS Billing Administrator position at Segra?
Segra is searching for a dynamic and experienced CABS Billing Administrator to work within our footprint in a remote capacity.
Role Overview:
The CABS [Carrier Access Billing System] Billing Administrator is responsible for bill cycle quality assurance/approval and trend analysis to include regular analysis of all billing data including Usage loads, Access Minutes of Use (MOU) and order review of special access, and direct trunks. The role is responsible for billing system database maintenance; rate changes, Voice over IP (VOIP) Percentage Interstate Usage (PIU) changes, billing routes and route ownership percentages as required due to business needs. This position is responsible for all accounts receivable duties in the CABS billing system such as payments, collections on past due invoices, dispute research and provide accurate reporting of all accounts receivable data. As an individual contributor, this role will provide support to team members in the completion of their tasks.
The CABS Billing Administrator must be meticulous in its independent verification of critical wholesale customer contract and order data validation functions to ensure sales reporting, commission and billing data is entirely accurate prior to release of the cycle. The CABS Billing Administrator will ensure data reflects the terms of signed customer contracts or ASRs prior to them being accepted into our order/provisioning systems. This position collaborates with various teams across the organization to track, resolve and revalidate all discrepancies found during the validation procedures.
Required Qualifications:
Minimum of 4 years of experience in billing or billing equivalent (ex: collections, service order, etc.) and/or equivalent experience in relevant areas.
Preferred Qualifications:
Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. Segra has over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Role Overview:
The CABS [Carrier Access Billing System] Billing Administrator is responsible for bill cycle quality assurance/approval and trend analysis to include regular analysis of all billing data including Usage loads, Access Minutes of Use (MOU) and order review of special access, and direct trunks. The role is responsible for billing system database maintenance; rate changes, Voice over IP (VOIP) Percentage Interstate Usage (PIU) changes, billing routes and route ownership percentages as required due to business needs. This position is responsible for all accounts receivable duties in the CABS billing system such as payments, collections on past due invoices, dispute research and provide accurate reporting of all accounts receivable data. As an individual contributor, this role will provide support to team members in the completion of their tasks.
The CABS Billing Administrator must be meticulous in its independent verification of critical wholesale customer contract and order data validation functions to ensure sales reporting, commission and billing data is entirely accurate prior to release of the cycle. The CABS Billing Administrator will ensure data reflects the terms of signed customer contracts or ASRs prior to them being accepted into our order/provisioning systems. This position collaborates with various teams across the organization to track, resolve and revalidate all discrepancies found during the validation procedures.
Required Qualifications:
Minimum of 4 years of experience in billing or billing equivalent (ex: collections, service order, etc.) and/or equivalent experience in relevant areas.
Preferred Qualifications:
- Four-year degree in technical or analytical field or a combination of education and experience.
- National Exchange Carrier Association (NECA) and CABS related training preferred.
- Prior experience in billing within Telecommunications.
- Analytical thinking and problem-solving skills required.
- Must possess the ability to communicate, in writing and verbally, with both internal and external customers.
- Demonstrated ability to meet deadlines and commitments.
- Must possess ability to independently identify and correct errors, plan and organize effectively to deliver high-quality results.
- Microsoft 365 applications skill required with high level of proficiency using Excel.
Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. Segra has over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
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