What are the responsibilities and job description for the Manager, Access Ordering position at Segra?
Segra is searching for a dynamic and experienced Manager, Access Ordering to work within our Segra footprint in a remote capacity.
Role Overview:
The Access Ordering Manager has responsibility for leading a team that executes third party ordering for Type II access transport and Local Number Portability for customer orders. Responsible for clearly articulating third party order challenges and status reporting for customer driven revenue pipeline. Responsible as 4th level escalation for all Type II Access Ordering and Local Number Porting. Responsible for leading a team that executes in completing trouble tickets for customer orders.
Required Qualifications:
- Minimum of 2 years of prior Telecom experience.
- Must have prior experience with Access Service Request (ASR), Local Service Request (LSR), and Local Number Portability (LNP).
- Must have customer service or customer-facing experience.
Preferred Qualifications:
- Experience with vendor ordering experience.
- Minimum of 5 years of experience successfully leading a team.
- Proven experience in process improvement development.
- Must demonstrate experience with successful customer operations' management.
- Excellent verbal and written communication skills
- Must possess and demonstrate excellent customer service skills.
- Proficiency with Internet and Microsoft Office applications to include, but not limited to: Word and Excel.
- Must be detail oriented with good organizational and time management skills.
About Segra:
Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. Segra has over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Job Family 50
- Pay Type Salary
- Charleston, SC, USA
- Charlotte, NC, USA
- Columbia, SC, USA
- Greensboro, NC, USA
- Greenville, SC, USA
- Raleigh, NC, USA
- Richmond, VA, USA
- Roanoke, VA, USA
- Waynesboro, VA 22980, USA
- Wilmington, NC, USA
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
