Job Descriptions

SEIU UHW-West & Joint Employer Education Fund

Job Description

Job Title:  Program Coordinator

Classification:  Exempt

Department:  Education

Reports To: Senior Director of Programs

The Education Fund is a non-profit partnership between SEIU UHW-West and Healthcare Industry Employers; on a mission to accelerate the careers of over 100,000 SEIU eligible Healthcare Workers through innovative education and training solutions. We have a bold strategy to position the Education Fund as the trusted accelerator in healthcare education.

Principal Purpose of Job: The Program Coordinator plays a key role in ensuring the alignment of the program department, coordinate activities of all programs throughout the organization, and the support of various programs that occur in the department. The Program Coordinator is part of the Education Department, and reports to the Senior Director of Programs. They collaborate significantly and on an ongoing basis with individuals and units across the organization including other members of the department.

Level of Authority: Works independently within the scope and direction of the Director of Education, and in accordance with organizational policies and procedures.

Work Environment: Works in a fast-paced office setting with frequent interruptions and many demands on time. Position may require interaction with external collaborators, participants, and other partners. Travel required.

Essential Functions and Responsibilities:

Incumbent must have the skills, abilities and judgment to perform the following essential job duties and responsibilities, with or without reasonable accommodation:

• Under the supervision of the Director and/or Assistant Directors, and in cooperation with internal staff and partnering organizations, develops and coordinates the implementation of a project plan, which may include class planning and scheduling, targeted outreach, recruitment, counseling, selection, enrollment, data collection and assessment, using established or standardized forms and tools
• With guidance from Program Director and/or Assistant Directors, creates team meeting agendas and leads team meetings.
• Works with Director and/or Assistant Directors to develop and present team members’ orientation and training.
• Under the supervision of the Director and/or Assistant Directors, conducts check-ins with team members, tracking progress on program plan and work plan, utilizing expertise in program to provide guidance and feedback, assessing development needs and recommending training.
• Under direction of Program Director and/or Assistant Directors, assists team members in confronting barriers to success, providing guidance and feedback where needed.
• Responsible for the coordination of a program throughout the areas served by the organization.
• Under the supervision of the Director/Assistant Directors, internal staff and partnering organizations, develops and coordinates the implementation of a project plan, which will include planning and scheduling meetings, recruitment, selection, enrollment, data collection and assessment, using established or standardized forms and tools.
• Working with the Director/Assistant Directors and team members, creates program plan focusing on customer service, increased utilization, process improvement and efficiency, rollout of new program elements, improving outcomes, communications and data collection.
• Collects and reviews data for monthly and annual program reports.
• Assures the accuracy and completeness of data collected for the program, and analyzes program data including utilization, participant surveys, communication, workflow and efficiency, revising program plan as needed.
• Develops and coordinates program communications plan including recruitment and outreach materials (flyers, applications, catalogs, etc.), website pages, social media, email blasts, etc. Works with team members to produce success stories and other promotional articles.
• Develops, and works independently to maintain relationships with program partners including union leaders, employers, community colleges and vendors.
• As needed, drafts contracts with partnering colleges and educational vendors for review and approval by and/or Assistant Directors. Oversees the creation and editing of payment vouchers for individual students where necessary.
• Ensure that program policies and procedures are consistent throughout the Education Fund.
• Performs other tasks and responsibilities as assigned by supervisor.

Additional Job Functions:

• May be required to make presentations to participants, project partners, or other audiences.
• May participate as member of a team that analyzes program performance and recommends procedures and new systems to improve efficiency and outcomes.

Qualifications

Qualifications and Capabilities:

• Four years’ experience planning and implementing educational or training programs, or a college degree plus a minimum of two years’ experience.
• Sound knowledge of the community college system and the prerequisite requirements for various healthcare training programs.
• Good leadership and organizational skills, attention to detail and ability to effectively work independently and as a team leader.
• Advanced level skills in the use of basic Microsoft Office environment (MS Word, Excel, PowerPoint, Outlook).
• Excellent verbal and written communication skills.
• Experience within a union and/or healthcare environment preferred.
• Must be committed to working within a labor-management partnership environment.
• Flexibility regarding schedule and assignments.
• Professional demeanor with ability to create rapport among a wide variety of staff, members and partners.
• Must have a valid California Driver’s License, the use of a vehicle, and maintain an appropriate level of car insurance.

Physical Demands:

• Ability to drive long distances; ability to move frequently from one location to another.
• Ability to sit at a work station for extended time periods.
• Ability to lift and occasionally carry materials, equipment or packages weighing up to 35 pounds.

Other:

The statements contained in this job description reflect general details necessary to describe the principal functions of this position, level of knowledge, the skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or as needed.

Salary : $79,846 - $0