What are the responsibilities and job description for the Customer Care Agent - 082823 position at SelectQuote?
Who We Are:
One of the fastest-growing departments at SelectQuote, Customer Care Agents have an engaging
hybrid role that combines Customer Service & Sales. As the only client-facing team to support
all three divisions of SelectQuote (Senior, Life, Auto & Home), Customer Care Agents make
outbound phone calls to newly enrolled and existing policyholders to ensure customer
satisfaction and guide members through the utilization of plan benefits. Dynamic liaisons, CCAs
serve as the first point of contact for consumer advocates to acquaint clients with SelectQuote’s
platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft
Protection) ensuring they are not overpaying for insurance and maximizing savings. During
peak times, Outbound CCAs also assist clients in enrolling in Medicare insurance products/the
sales of Medicare plans.
What We Offer:
● The CCA department focuses on post-sale calls throughout each division to current policy
holders, CCAs have the ability to enjoy a work/life balance outside of a traditional sales
role.
● High earning potential – 1st year average annual income is $50k with additional earning
potential during AEP. Top CCAs make well over $85k annually with unlimited growth
potential.
● Paid training! We have a sophisticated training program to propel you to increased
earning potential from the get-go!
● Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-
term disability, company-paid long-term disability, company-paid life insurance and
accidental death & dismemberment (AD&D), 401(k) company match and 100%
vesting after 4 years, discretionary profit sharing, employee stock purchase program
(espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave,
tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves
vary based on work location
What You Need to be Successful:
● Strong Work Ethic and Ability to Build Client Relationships
● Solutions focused Mindset
● Propensity to Advocate for Consumers and Be a Sales Team Liaison
● Recent Technology Skills & the Ability to Multi-Task
● Coachability & Adaptability
● Positivity & Effective Communication Skills
Training, Experience, & Necessities:
● Six months of recent customer service, insurance, call center or work-from-home
experience required
● Sales experience beneficial but not required
● High school diploma or GED required
● Accident & Health resident insurance license. If you’re not already licensed, you must
become licensed by a given deadline prior to the start date.
● Ability to complete AHIP and additional onboarding requirements by a given deadline
● Hardwired high speed internet connection with minimum download speed of 20mbps and
upload speed of 20mbps. If you do not currently have this, you will be required to
upgrade prior to the start date
Salary : $50 - $85
