PEOPLE OPERATIONS BUSINESS PARTNER (HRM)

About Us:

Selene Finance is part of one of the top residential mortgage companies that is uniquely positioned to customize loan servicing options for each homeowner. We have separate Title and Diligence businesses that enable us to provide comprehensive services to our partners and customers. Since launching in 2007, we passionately work to provide creative loan resolution strategies designed to preserve homeownership. With the power of Pretium behind us we are positioned for continued expansion and growth. Join us on our mission to transform mortgage servicing and help preserve home ownership throughout the United States.

Position Summary: The People Operations Business Partner provides strategic HR support, aligned with their assigned group/s. They are responsible for diagnosing business requirements and developing and executing a human capital strategy for their assigned group. They work both strategically and hands-on as needed to deliver results for the business/functional groups. The Business Partner marshals the resources of the broader HR & POps organizations to enable the execution of this strategy, including leveraging the functional expertise and resources of partnered Centers of Expertise (COE) members, Talent Acquisition, Talent Development and Total Rewards. The Business Partner also represents the broader, enterprise-wide philosophy and strategy to their assigned groups.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serves as a trusted advisor to leadership on business strategy and its people, organizational, and capabilities implications for their respective groups
• Is an active participant on the leadership team for the supported group(s)
• Works strategically and in partnership with the business to develop and implement focused workforce strategies ensuring alignment with both business and HR objectives.
• Acts as primary point of contact for employment related issues (e.g., time keeping, HRIS, payroll, career counseling, employee relations, compensation)
• Provides management information and trend data to the group(s) in partnership with the COE
• Identifies and addresses organizational effectiveness challenges. In collaboration with the COEs diagnoses, plans, and manages human capital requirements such as workforce plans, organization effectiveness, talent management, employee engagement, and HR planning
• Serves as proactive advocate for business group requirements where the difference could produce competitive advantage
• Leads organizational change and design for groups supported by working proactively with senior management to identify operating, process, and workforce requirements and implement appropriate solutions. Drives corporate change initiatives through to the business
• Oversees complex human capital issues; analyze data to diagnose underlying concerns
• Continuously evaluates, measures, and modifies priorities, programs and plans to ensure alignment with and achievement of business strategy
• Identifies opportunities for process improvement and collaborate with the COEs to improve overall HR effectiveness
• Leverages workforce data and information to inform and guide business-level decision-making
• Like other HR team members, the BP has an ownership stake in the success of the HR delivery model and works to ensure its effectiveness. This includes on-going communication and collaboration with HR COEs, and other BPs, highlighting issues, suggesting resolutions, and driving a positive impression of HR to the business
  
  

Key Success Factors - First 12 Months:

• Develop the organizational design and workforce plan for the functional groups. Includes development or revision of job descriptions, competency modeling and process planning. Also requires collaboration with Compensation, Talent Acquisition, and Talent Development to ensure staffing is accomplished in accordance with the plan.
• Lead the change management process and ensure the functional teams have the support they need to shift talent to align with projected business needs over the next 18-24 months
• Build functional organizations including identification of key success factors aligned with organizational aspirations and the strategic plan
  
  

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with the ability to prioritize and maintain a large volume of multi-faceted work. Also required is the ability to be flexible and adapt to a fast-paced and changing business environment. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Visionary leadership and perspective to understand how to best achieve desired organizational results and change across a diverse set of markets and functions
• Change management and leadership skills
• Proven talent assessment, development and retention skills and the ability to transfer that skill to business leaders
• Highly collaborative and facilitative approach to effectively work in a matrixed organizational model
• Understanding of the formal and informal organizational networks and channels to effectively navigate the organization and help management team reach desired business outcomes
• Strategic mindset
• Highly developed consultative skills with the ability and desire to deliver excellent results
• A “roll up your sleeves” style; hand-on approach
• Ability to integrate both enterprise and specific business requirements with expert knowledge
• Influencing and collaboration skills

Competencies:

• Customer Focus: Establishes and maintains effective relationships with clients, gaining their trust and respect. Obtains and utilizes customer feedback to improve processes. Manages expectations and communicates effectively, building trust in the process
• Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; sought out by others for advice and solutions
• Organizational Agility: Navigates effectively through complex organizations, finding the right people with whom to consult and solve problems. Recognizes which stakeholders can influence situations and initiates action to assess and obtain their support; maze-bright
• Accountability: Involves others in establishing objectives, measures and monitoring. Clarifies and assigns roles and accountabilities for tasks and key decisions. Delegates to and empowers direct and indirect staff members. Follows-up to recognize accomplishments and address deficiencies
• Conflict Management: effectively confronts and resolves disputes. Sees conflicts and objections as opportunities to create better solutions. Reads situations well, recognizing competing interests, misunderstandings and systemic factors. Doesn’t take conflict personally
• Dealing with Ambiguity: effectively copes with change, risks and uncertainty. Makes effective, timely decisions without either complete information or guiding precedents
• Problem Solving: Defines problems systematically, analyzing causes and effects. Seeks out others as sources of data, ideas and help. Asks penetrating questions to surface hidden problems and discern fact patterns
• Business Acumen: Understands the priorities, agendas and concerns of clients; leverages external sources to gain business savvy and awareness of emerging trends; possesses general knowledge and understanding of business disciplines like Finance, Law, IT and Communications.
• Drive for results
  
  

Education / Work Experience Required:  

• Bachelor’s degree with an advanced degree preferred
• 7 years of broad-based human resources experience with a minimum of 3 years in a management role with significant leadership responsibility
• Experience impacting through influence
  
  

Why Selene?

Selene Finance is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental, & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene Finance reserves the right to amend and change responsibilities to meet business and organizational needs.