Part Time Bilingual Member Service Representative- Temporary Role

Role Overview:

Self-Help is seeking a Bilingual Member Service Rep (temporary role) to join our Galax, VA team! The Bilingual Member
Service Rep will serve as a liaison between the member and the credit union, provide account
information by phone or in person, as well as information on the full range of credit union products and
services, open accounts for members, resolve issues, and professionally handle the member’s daily
needs, and provide a variety of transactional services to members.

Essential Responsibilities:

• Greet and welcome members and visitors to the credit union in a friendly and professional manner.
  Provide prompt, efficient and accurate service in the processing of transactions.
• Perform account transactions and maintenance as authorized, including processing share deposit
  payments, loan payments, CD transactions, lines of credit advances, and account transfers;
  disbursing cash and check withdrawals; monitoring receipts, counting cash and performing
  reconciliations; adding joint owners, completing address changes and competing any other
  necessary teller functions.
• Provide general and specific service-related information concerning credit union services or policies
  in-person or by-telephone.
• May respond to email or other electronic requests submitted by members providing professional prompt, efficient, and accurate service and information.
• Respond to members’ requests, problems, and complaints and/or direct them to the appropriate
  person for specific information and assistance. Research accounts for deposit, withdrawal, and loan payment discrepancies.
• Assist members with balancing accounts, completing payroll deduction and direct deposit cards.
• Promote credit union products and services based on member’s needs. Refer loan product inquiries
  to Loan Officer.
• May open new accounts, and service existing accounts. Set up new account files, and provide
  members with all necessary information for membership, including advising and assisting members
  with new and existing products and services.
• May be required to work the call center, periodically handling transactions and responding to
  member inquiries by phone.
• Provide information on deposit alternatives to members wishing to place funds with the credit union.
• Serve as back-up to MSR II for opening and closing member accounts.
• Open, close and balance cash drawer daily. Maintain drawer cash levels within prescribed amounts.
• Enter night, ATM and mail deposits.
• Provide translational assistance to members and staff.
• Other duties, responsibilities, and projects as assigned

Desired Qualifications:

• High school diploma or equivalent and 1 to 2 years of experience in banking or retail.
• Attention to detail.
• Ability to effectively organize and prioritize work.
• Excellent interpersonal skills.
• Ability to form and maintain strong relationships with internal and external customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
  fractions, and decimals.
• Knowledge of basic economic and accounting principles and practices, the financial markets and
  banking.
• Analytical and problem solving skills.
• Ability to use keyboard and data entry skills.
• May be required to travel to cover other branches.
• English/Spanish fluency required.

Compensation:

Competitive nonprofit compensation, based on experience, plus a generous benefits package.

Application:

Visit our Careers Page to apply for this position. This position will remain posted until filled.

About Us:

Self-Help Credit Union was chartered in 1983 to build a network of branches that partner with working families and communities often underserved by the financial marketplace. With over $1.6 billion in assets and serving more than 92,500 members in 32 branches - six in Florida, 22 in North Carolina, three in South Carolina, and one in Virginia - Self-Help Credit Union is one of the fastest-growing community development financial institutions in the country. It is part of the Self-Help family of non-profit organizations whose collective mission is to create and protect ownership and economic opportunity for all. For over 41 years, the national Center for Community Self-Help and its affiliates have provided more than $11 billion in financing to help over 198,000 people buy homes, start and grow businesses, and build wealth. For more information, please visit www.self-help.org.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.