What are the responsibilities and job description for the CASHIER position at Semersky Enterprises Inc?
Summary
The cashier/receptionist is responsible for receiving payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction. The individual in this role is responsible for ensuring high quality customer service, ensuring each customer has all their questions and concerns addressed. The Cashier is responsible for operating the dealership cash drawer and ensuring appropriate reconciliation daily. Additionally, the cashier is responsible for answering phones and directing calls as necessary. The individual in this role will possess a calm demeanor and will demonstrate the ability to remain organized. Additionally, this individual will demonstrate excellent time management and ensure that all assigned tasks are completed daily.
Essential Duties
- Greets customers in a pleasant and professional manner.
- Computes customer bills.
- Receives cash, checks and credit card payments from customers; records amount received.
- Makes change and issues receipts to customers.
- Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
- Reconciles cash drawer daily.
- Works with department managers to keep abreast of new products and services offered, their features and value and any changes in price.
- Answers customer questions about service performed or products purchased or refers them to someone who can.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
- Prepares deposits and reconciles accounts.
- Provides clerical and secretarial assistance to departments as needed.
- Maintains a professional appearance.
- Keeps work area neat and clean.
- Other tasks as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
- High school diploma or general education degree (GED); and one-year related experience and/or training; or equivalent combination of education and experience minimum