Job Posting for Health Risk Solutions - Senior Account Manager at Senior Account Manager - Lockton Careers
Provide the highest level of customer satisfaction while supporting diverse book of business. Assist in all unit activities for the development of long term, customized health risk management strategies for employer clients through analysis of a client’s demographics, health culture, health claims, prevalent disease states and other factors impacting the client’s health care costs.
Reviews medical and pharmacy claims data to identify opportunities to improve the health risk of the population and develops presentations to share findings with clients.
Assists HRS consultants with development of strategy around health risk management for more complex clients; leads development of strategy for more traditional clients.
Works collaboratively with Lockton account teams, Producers and specialty practices, to ensure that opportunities identified align with the client’s business and HR objectives.
Possesses a broad understanding of the brokerage/consulting business and the need to be “client-driven”.
Prepares and delivers RFP’s, presentations, correspondence, etc., with little or no supervision. Effectively communicates with clients, knowing when to provide only key data points and when to add additional detail. Ability to adapt presentation style to meet the needs of the audience(s).
Overcomes obstacles by addressing problems quickly, energetically and creatively, when necessary.
Provides ongoing assistance to clients and account teams during vendor selection or implementation project management / oversight projects.
Maintain a broad knowledge base of vendors capabilities and programs within the health risk management space.
Knowledgeable and up to date on compliance regulations that impacting health risk management programs, including the appropriate and legal approaches to employee incentive programs.
Seeks ways to improve work processes; uses good judgement to balance creativity with need to get work done.
Coaching, training, and development of AAM, AA and other associates, as needed.
Bachelor’s degree required. Industry knowledge preferred.
Minimum of 5 years of demonstrated experience in benefits and/or HRS.
Demonstrated ability to communicate goals and objectives, status and deliverables with team members, and management, including senior executives as needed.
Professional experience and knowledge of HR and/or Benefits procedures, business protocol and practices, web-based software applications, and systems integration.
Strong verbal and written communication skills, including ability to clearly document processes.
Understands when circumstances require persuasion, conciliation, assertiveness, or other approach and reacts appropriately.
Ability to express complex technical concepts effectively, both verbally and written.
Ability to resolve critical project issues and find amiable solutions for all parties, protecting client’s interests and timelines. Strong time management, initiative and interpersonal skills necessary.
Advanced user of Microsoft Excel. Strong experience PowerPoint, word and Microsoft Teams.
Ability and willingness to travel for client meetings as needed (projected travel <20%).