Office Coordinator

When you answer the phone, can I hear you smiling? Then we need YOU!

We are hiring an Office Coordinator on our Scheduling team here at Senior Helpers. As our Scheduling Office Coordinator, you will be responsible for overseeing office communications and supporting essential operations. You will be the liaison between Clients, Caregivers and Schedulers providing customer service to each.

Senior Helpers is the first national in-home care company to be recognized as a Great Place to Work, many times & again in 2022. Senior Helpers culture is based on strong core values, recognition of achievements, and respect.

If you are excited to use your talents and skills in a way that will truly make a difference in the Middle Tennessee healthcare market, we are excited to meet you!

Job Description:

Responsible for managing phone calls and emails ensuring efficient workflow and effective communication within the office environment. Typical hours are M-F, 8-5, with holidays off. This is a salaried position bonus structure & benefits. Reports to Director of Operations.

Responsibilities:

- Dependable, driven and capable of working in high pressure environment

- Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment

- Strong verbal and written communication skills, especially using the telephone

- Ability to work independently and as part of a team

- Proactive problem prevention and issue resolution abilities

Qualifications:

· Exceptional and verifiable customer service skills and experience

· Strong verbal communication skills, especially using the telephone

· Positive personality with the ability to convey a smile over the phone

· Must be dependable and have a “team player” attitude

· Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment

· Proficiency in Microsoft Word, Excel, Internet, and Outlook required

· Ability to learn other software programs quickly

· Strong verbal communication skills, especially using the telephone

· Ability to work independently and as part of a team

Preferred Requirements:

• Be committed to and passionate about 100% customer satisfaction
• High school diploma or the equivalent
• Have at least one year of experience in home health
• Demonstrated experience using Microsoft Office, including Word and Excel
• Excellent verbal and written communication skills
• Have a genuine interest in caring for people
• Be able to maintain patient and tactful composure when dealing with residents, family members, staff members and visitors

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws.

Job Type: Full-time

Pay: $30,000.00 - $35,500.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Franklin, TN 37067: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Work Location: In person

Salary : $30,000 - $35,500