CEO

Position Title: Chief Executive Officer

Classification: Exempt – Full-time

Reports To: Board of Directors, President of the Board

Summary/Objective:

The Chief Executive Officer (CEO) assures the sustainability, program quality, operations, success, and balanced growth of Senior Housing Options (SHO). The CEO is responsible for the overall vision, direction, and administration of this organization, including its staff, resident services, program components, institutional and fiscal management to achieve the SHO mission as adopted by the Board of Directors. Reporting to the Board through the President, the CEO is also an ex-officio member of the SHO Board of Directors and Board Committees.

Essential Functions:

Overall Organizational Leadership

• Facilitates the staff and Board of Directors to create a future vision of the organization and business lines, including consideration of external business environmental conditions, development of SWOT analyses, assessment of market forces and regulatory changes, and the capacity and needs of the operational side of the organization.
• Initiates and coordinates the development of a Strategic Planning process every 2-3 years with the Board of Directors.
• Coordinates with Board Committees and Staff Directors to implement Action Plans to achieve Strategic Directions created in the Strategic Plan.
• Drives process to create strategic, operational, and financial plans and facilitates the Board's review and approval of all such plans.
• Implements annual operating plan in support of the organization's strategic direction and reports to the Board the status of progress toward achieving the Plan's quantified objectives.
• Responsible for facilitating the creation of financial status reports, and future forecasts of the business, for use in strategic planning.
• Leads the development of external strategic relationships.
• Has the authority to organize and commit/sign memoranda of understanding and partnership agreements with external strategic partners or contractors, with financial limits up to $50,000 (budgeted). Facilitates Board of Directors to provide resolutions for approval of larger commitments/expenditures.
• Translates policy from the Board of Directors into the operations of the organization.
• Fosters creativity, inclusiveness, and good communication across the organization and to/from the Board of Directors.
• Helps the Board maintain effective committees or task forces, supports Board retreats, and provides organizational orientation for new members.
• Enables the Board of Directors to fulfill its governance function. Acts as official medium of communication between the Board and staff. Facilitates constructive interaction with the President of the Board. As appropriate, consults with and utilizes the experience and expertise of individual Board members. Ensures that the Board is fully informed on all important factors affecting SHO.

Fiscal Sustainability

• Develops internal systems to create ongoing financial reporting for the Board and for the management of the individual communities and the overall organization.
• Develops annual budgets for each entity and home office, as well as an overall fiscal plan annually.
• Monitors progress on annual budget and reports significant variances to the Board.

Marketing and Collaboration

• Enhances SHO’s image and visibility in support of the organization’s vision and mission.
• Represents SHO in its relationships locally, regionally, and nationally with governmental entities, collaborative partners, funders, and neighbors.
• Serves as the chief spokesperson for SHO. Is the main contact with the media and represents the organization in the community.

Fundraising

• Creates an annual Fundraising Plan and Budget, analyzing and implementing strategies that fit best with the goals of the organization, the market and environment for fundraising, and within the capacity of SHO.
• Plans for investment in capacity to expand fundraising in new arenas.
• Identifies opportunities for and performs fundraising. Facilitates fundraising by members of the Board. Assures effective and sustainable funder and stakeholder relations.

Programs/Services and Developing SHO as a Residence of Choice

• Provide leadership for the development, relevancy, and timely delivery of initiatives in support of the mission and assure quality delivery of all programs and services.
• Assure development of new programs and services or renewal of existing programs to address the changing needs of SHO’s residents and the changing business environment.

People and Developing SHO as an Employer of Choice

• Ensure the growth and development of the staff throughout the organization. Attract, develop, and retain paid and unpaid talent to achieve the organization’s mission.
• Provide leadership for staff and ensure effective management practices.
• Ensure each staff member has a job description, receives performance coaching, feedback, and review on a timely basis.
• Conduct regular reviews of salary/wage levels to keep ranges competitive in the recruitment of new staff and retention of current staff.
• Lead an organizational culture that broadly respects the diversity, racial, ethnic, religious, and cultural differences of all residents, volunteers, and staff.
• Foster teamwork, comradery and good communication while managing a remote working environment for home office staff when public health issues require it.

Compliance

• Assure that SHO has an effective organization-wide safety plan and appropriate systems in place to track all forms of regulatory compliance.
• Ensure SHO compliance with accreditation, safety, regulatory and licensing standards, as required. Responsible for Agency compliance with laws and regulations, as applicable and required by SHO contracts, agreements, or funders.
• Maintain regular training for all staff to meet compliance requirements as well as to foster a healthy and satisfying work culture.

Capital, Preservation & Development of Facilities

• Prepare and present to the Board an annual capital plan.
• Assure that the SHO facilities are well maintained; provide a clean and safe environment for residents, staff, and volunteers.
• Work with the Board to plan for major renovation projects, new developments, and third-party management of other facilities, creating opportunities for growth of the mission as well as opportunities for financial growth.
• Oversee consultants and engage with stakeholders to implement major renovation projects and new development projects that advance the mission of SHO.
• Reading, understanding and negotiating contracts and contractual agreements.

Standards of Performance

Successful performance on the responsibilities listed above will be determined by:

• Development of standards (or performance on standards) for timely delivery of programs, meeting the quality standard of best practices for similar non-profit organizations.
• Managing against key performance indicators, reporting performance to the Board monthly.
• Quality and performance of the senior management group. Timely coaching and annual performance reviews. Providing professional development to support staff retention and succession planning.
• Successful development and presentation of annual plan and budget to the Board.
• Successful quantified operating results against plan and budget.
• Successful fundraising against plan.
• Success of public relations or branding awareness against plan.
• Development of systems, policies, and procedures for core areas (i.e., Human Resources, Finance, Compliance, Safety, Subsidized Housing & Assisted Living Programs).
• Adherence to organization-wide policies and procedures.
• Ensure Agency Risk Management efforts, including identifying and reducing exposure to potential organizational risks including employment practices, facilities management, financial/accounting practices.
• Ensure Agency compliance with accreditation and licensing standards. Compliance with laws and regulations, as applicable.

Work Environment:

• Must be able to occasionally lift up to 20 lbs.
• Works in an indoor, temperature-controlled office environment.
• Sits, stands, bends, lifts, and moves intermittently during working hours.
• May interact with physically ill residents as well as hostile and emotionally upset residents and families.
• Communicates with department supervisors, Managers, Administrators, Activities Coordinators, and other personnel.
• Occasional travel to communities around the state.
• May be subject to exposure to infectious waste, diseases, and conditions including blood-borne pathogens such as HIV and Hepatitis viruses.

Requirements

Competencies, Skills, and Capabilities:

• Must have a good knowledge of nonprofit management, governance, fiscal management, and management of housing and/or assisted living environments.
• Ability to shift focus between multiple projects and many layers and aspects of operation.
• Demonstrates a high level of team building and development of a successful work culture.
• Comfort with working directly with governmental and regulatory agencies and meeting requirements of licensing and reporting.
• Ability to work independently and at times remotely and multi-task in a fast-paced environment while maintaining high standards of professionalism. Plan, organize and implement in an efficient manner.
• Exhibits the highest level of character and integrity, combined with a strong sense of the value of teamwork. Ability to communicate and work as a team member with all levels in the success of the organization.
• Exercises sensitivity to the concerns of all SHO’s constituents and shows a commitment to dealing fairly with all.
• Obtains and demonstrates an understanding of the unique environments of low-income housing and assisted living for seniors.
• Collaborate with other organizations and contractors.
• Comfortable engaging directly with residents that have a wide range of social skills.
• Understanding and working ability to use spreadsheets, data analysis, budgeting tools, and cost reporting.

Education and Experience:

• Minimum education is bachelor’s degree, masters in nonprofit field preferred.
• Ten years’ experience in management of people and large projects.
• Intermediate skills with Microsoft Office, including Word, Excel, Power Point and Outlook, and ability to quickly learn and use additional software. Experience with Yardi preferred.
• Excellent writing and interpersonal communication skills.
• Experience with construction and/or property development preferred.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. Senior Housing Options is an Equal Opportunity Employer (EOE), M/F/H/V.

Please note: This job description is not all inclusive and at any time can be modified to meet the needs of the business and organization.

Job Type: Full-time

Pay: $150,000.00 - $154,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location