Marketing & Sales System Support Associate II - Medigap Life

Medigap Life is part of the Alliant family of companies. Medigap Life specializes in affordable Medicare Health Plans. We work with several insurance companies to help you find a plan that fits your needs. We help you compare Medicare Supplements, Medicare Advantage & Part D Prescription Drug plans.

Social media link: https://www.linkedin.com/company/medigap-life/

We are Medigap Life, one of the most experienced Medicare sales agencies in the country. We have offices in New York, Boca Raton, FL and Charlotte, NC.

Responsibilities include (but not limited to):
Call Center Support:

• 
  Lead Dial Strategy maintenance and development
• User and account creation
• Call routing management
• Call analytics
• Provide user training material
• Creation and monitoring of reporting for CSR/Retention

• Lead posting and lead tracking management
• Lead distribution management
• Lead multimedia outreach implementation (sms/email)
• Lead KPI tracking
• Create, maintain and update workflows and Queries related to ILE
• Create and maintain workflow synergy across multiple CRMs (ILE and MGL)

CRM Management:

• Crafting New Workflow Automation Requested By Management/Leadership
• Lead designer of Workflow creation and management
• Maintenance/Updating of existing automation
• Reviewing business practices looking to improve and optimize efficacy, automation and scalability
• Provide QA for all ongoing workflows related to business practices
• Creating and updating reporting and data analytics related to KPI requested by Management/Leadership
• Creating and updating fields and modules as necessary
• Regular testing of systems for quality assurance reasons
• Regular audits and updates regarding data integrity and scalability
• API integrations
• Operate as a Liaison to CSR

• Creating and maintaining several updates to improve the efficacy and resources provided to CSR
• Creating workflow automation related to several CSR initiatives
• Creating and maintaining reports and data analytics for CSR

Personnel systems support:

• Account creation for new hires
• Create training video for new feature implementation
• Computer deployment and management
• Create and maintain automations relating to the management of User profiles and commissions

Qualifications:

• High school diploma or GED required
• Minimum of 3 years general insurance industry or related field experience preferred
• Insurance license preferred, or must obtain within 30 days of employment
• Positive Attitude, Self-Motivation, and Confidence
• Ability to quickly Learn and Adapt
• Effective verbal communication skills, both in-person and via phone
• Personable and professional
• Passion to help others
• Drive to succeed

Perks and Benefits

• Health insurance*
• Dental and vision insurance*
• 401(k) with company match*
• Paid time off
• Stable, friendly and professional environment

• Available the first of the month following date of hire